[cicciolacarogna]

Hi, today I get a fairly expensive bottle of sparkling wine. what could i do for SE?
The DNA is bad. can I accept the package with reserve and then make a claim for a broken bottle? or since it's a collector's item could I say it's damaged?

[mothered]

can I accept the package with reserve and then make a claim for a broken bottle?

Yes, the broken glass method Is the way to go.

Who's the company?

[cicciolacarogna]

can I accept the package with reserve and then make a claim for a broken bottle?

Yes, the broken glass method Is the way to go.

Who's the company?

not amazon. is a company that sells wine in Italy

[mothered]

not amazon. is a company that sells wine in Italy

Understood.

Please keep us Informed of all developments.

[cicciolacarogna]

not amazon. is a company that sells wine in Italy

Understood.

Please keep us Informed of all developments.

OF course... i'm waiting courier

[mothered]

not amazon. is a company that sells wine in Italy

Understood.

Please keep us Informed of all developments.

OF course... i'm waiting courier

At your convenience, we shall await your reply.

[cicciolacarogna]

update... I didn't take the package from the courier but a colleague of mine and he didn't get the delivery reserve... I won't be able to do anything

[mothered]

update... I didn't take the package from the courier but a colleague of mine and he didn't get the delivery reserve... I won't be able to do anything

If the above events happened around the time of your post, there's still time to use the wrong Item received method.