[mothered]

You've convinced me I think I'll get a dell, can you explain what I should do with the serial numbers you sent me

In brief, you'd (obviously) contact Dell and start off by telling them that the laptop Is faulty.

They'll check If It's still under warranty (using your serial number), and then go through a few routine troubleshooting steps. When they're satisfied It's defective, they will ask to return It - which you'll need to circumvent their request.

On the other hand, If the warranty Is covered by Dell's Advanced Exchange service, they will ship a replacement and when you receive It, you're supposed to return the defective one within 30 days. In such circumstances, you must use a drop address, fake account and protect your payment system to prevent being Identified and your account billed for non-return of goods.