RE: Returning phone to Amazon 03-23-2018, 02:07 AM
#5
(03-22-2018, 03:30 PM)lotd2000 Wrote:(03-22-2018, 08:47 AM)mothered Wrote: Logic has It, they will.
They're not going to blindly accept the phone without authenticating It's contents.
Yeah, that is logical. My thoughts behind it all focus on stating that I received the wrong color, and that in essence, I was accidentally shipped the wrong phone. It has the factory plastic that is adhered to it so it looks brand new. I could just provide them that in the original box.
The only concern is whether they have a database that would list any stock that they have based on IMEI. I haven't been able to find any clear indication that they do. But again, that would make the most sense. The question of what they would do with a phone that is not in their inventory also arises. Would they investigate or would they just add it to their stock? Would it be sent back to Samsung?
I'd like to hear your thoughts on how they might operate.
If you didn't have noticeable work done it would have been easier to claim defective product and send it back, but as you say, it is apparent that the screen was (assuming) replaced.
If the phone is under warranty, and using the authorized shop doesn't violate said warranty, you may be able to have it replaced by the manufacturer easier, stating that the authorized shop was unable to repair the product satisfactorily to fix said defect.















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