[aaron210]

Like the title says, this retailer is asking for a UPS Claim # in order to proceed with a resolution, Im assuming by me contacting UPS myself. Is there something I can do to avoid this or some sort of work around?

[mothered]

Please elaborate on your SE.

this retailer

Who Is It?

is asking for a UPS Claim # in order to proceed with a resolution

Nonsense.

You've purchased the product from the company/retailer, hence any Issues with claims Is handled by them, not the carrier. They can get the UPS claim number through their Investigation.

Is there something I can do to avoid this or some sort of work around?

Tell them exactly what I've said above.

[Leonidas76]

I am also interested in this, have never had the question of providing the carrier investigation number or anything regarding the carrier for that matter. Only thing I have been asked once is whether the package was redelivered to a carrier collection point.

[mothered]

@aaron210, any updates since yesterday?

[aaron210]

@mothered I kept calling and insisting to speak to higher ups and they wound up looking into it a little more and eventually issues the refund.

[Ordnael92]

I'm still curious about the name of the store

[mothered]

@mothered  I kept calling and insisting to speak to higher ups and they wound up looking into it a little more and eventually issues the refund.

Well done.

This clearly demonstrates that persevering with the claim pays off In the end.