Retail store asking for a UPS Claim # to proceed

Retail store asking for a UPS Claim # to proceed - Printable Version

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Retail store asking for a UPS Claim # to proceed - aaron210 - 05-03-2022

Like the title says, this retailer is asking for a UPS Claim # in order to proceed with a resolution, Im assuming by me contacting UPS myself. Is there something I can do to avoid this or some sort of work around?

RE: Retail store asking for a UPS Claim # to proceed - mothered - 05-03-2022

Please elaborate on your SE.

Quote:this retailer

Who Is It?

Quote:is asking for a UPS Claim # in order to proceed with a resolution

Nonsense.

You've purchased the product from the company/retailer, hence any Issues with claims Is handled by them, not the carrier. They can get the UPS claim number through their Investigation.

Quote: Is there something I can do to avoid this or some sort of work around?

Tell them exactly what I've said above.

RE: Retail store asking for a UPS Claim # to proceed - Leonidas76 - 05-03-2022

I am also interested in this, have never had the question of providing the carrier investigation number or anything regarding the carrier for that matter. Only thing I have been asked once is whether the package was redelivered to a carrier collection point.

RE: Retail store asking for a UPS Claim # to proceed - mothered - 05-04-2022

@aaron210, any updates since yesterday?

RE: Retail store asking for a UPS Claim # to proceed - aaron210 - 06-22-2022

@mothered I kept calling and insisting to speak to higher ups and they wound up looking into it a little more and eventually issues the refund.

RE: Retail store asking for a UPS Claim # to proceed - Ordnael92 - 06-22-2022

I'm still curious about the name of the store

RE: Retail store asking for a UPS Claim # to proceed - mothered - 06-23-2022

(06-22-2022, 06:09 PM)aaron210 Wrote: @mothered I kept calling and insisting to speak to higher ups and they wound up looking into it a little more and eventually issues the refund.

Well done.

This clearly demonstrates that persevering with the claim pays off In the end.