(03-18-2023, 08:42 PM)Allen Iverson Wrote: (03-18-2023, 06:05 AM)kyungchul Wrote: Have done a few more since my last comment, figured I'd keep the train rolling, as it seems people are finding the responses here useful:
* Saks - DNA, $780
* Walmart - $1,500~ split over 3 orders in the last 2 weeks, DNA
* AutoZone - $250, DNA
* Nordstrom - $750, DNA
In the research/decision making process for the following shops, will update here after completing:
*ssense
*luisaviaroma
*Baltini - they offer $50 "stolen package" insurance, and their prices would allow for a higher quantity per order of "luxury brands" items, so almost certainly will give them a try this week
*Balmain
May place another Bloomingdale's this week, as well, I've had fantastic luck in the $1,000-1,8000 range with them previously.
How’s your experience with autozone? Easy?
I hadn't seen any vouches for them after looking around, but their TOS don't mention anything about not being liable for lost/stolen packages, so I took a chance on it, as I had to unexpectedly replace my starter this week regardless of the outcome of the refund.
I used their email form on their "contact us" page late evening on the day it was delivered, and I heard back the next day.
Annoyingly/unfortunately, they opened up a FedEx claim
"on my behalf" - where they pretended to be me opening a claim, said nothing about being the company opening it, and wrote up a whole claim description as though they were me, which was really unnecessary and weird.
I received an automated email about it from FedEx, and a voicemail from the "FedEx problem resolutions department" saying they "confirmed with the driver where it was delivered/if you don't find it there you can give us a call/etc."
In the email from AutoZone, they let me know they opened a claim, and asked if I wanted a refund or replacement "if it cannot be located by you/neighbors/FedEx" - I wrote back and indicated I wanted a refund, and they got back to me 1 day later and said my refund was processed.
No one from FedEx came to my house, though I think they may have tried to call again once or twice - but didn't leave a voicemail.
Overall it was very quick and easy - especially given that FedEx took a photo of the delivery and "checked with the driver" and such, which sometimes causes businesses to push back a bit since there's "proof of delivery" - but the FedEx "investigation" was definitely unwanted and an added annoyance. I get the feeling I could've probably gone higher with no issues, but YMMV.