[Troubilshow]

Hey !

I have some news about the customer service, they sent me an email to tell me that the RMA was almost valid but that I had to take the serial number of the battery. If I can manage on Photoshop it should be ok. Do you think it's a trap and that each battery has its serial number linked to the serial number of the pc in question?

The sentence from the customer service :

« Please provide us a clear photo of your battery with the serial number in it readable when zoomed in. We will need it to further enhance the quality of our products. »

Contact a seller on eBay or Craigslist, tell them that you're interested in purchasing their laptop and ask them for a picture of their battery as you heard that Razer batteries start to damage overtime & just want to confirm there's no faults before purchasing. Contact 10+ people and you'll atleast get one person to do this for you.

As for it being a trap, I doubt it and I hope not.
Let me know how it goes if you decide to use this approach.

Hey ! I already did that, it’s in process, but quite hard because not many people sell the laptop I SE. thanks for your help

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I have some news about the customer service, they sent me an email to tell me that the RMA was almost valid but that I had to take the serial number of the battery. If I can manage on Photoshop it should be ok. Do you think it's a trap

It's not a trap.

They need the serial for verification purposes.

Ok thanks ! I thought the battery serial number was linked to the pc serial number.

If ever the process on Craigslist doesn't work and I can't get a picture, do you think providing the serial number without a picture would do the trick if I continue with the excuse of the camera making blurry and unreadable pictures/video?