[andrew1774]

Dunno how to check it :c Will ask them rn.

Please reply with their response.

Sure

[andrew1774]

Dunno how to check it :c Will ask them rn.

Please reply with their response.

UPDATE

Code:

Thank you for contacting Razer! This is still ХХХ from the Razer Technical Support. We understand that you would like to know more about concern. We would like you to know that we are already reviewing your concern. We will be in touch in 2 days with the next steps. Please do keep in touch.

[andrew1774]

Dunno how to check it :c Will ask them rn.

Please reply with their response.

UPDATE

Code:

My name is XXX from Razer Escalations Team and I'll be the one who will further assist you with your concern. We hope that you're in good health. We understand that you have an issue with your XXXX wherein it burnt your table. We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this. To proceed, please provide us with a photo of the table showing the burnt marks. Once we have the information, we will be able to check and determine the necessary steps for the issue as soon as possible.

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"
Or i can say that thus it was burned i've ordered new one and old was threw to junk. What would be better?
If i will refuse to make photo will be kinda sus..

But also there is third option to Photoshop image with burned table and say that table went to trash(so questions like "make a new photo with paper and your name or case number" will be eliminated) but I'm not sure how that burned place on table should look so they won't suspect anything..

[mothered]

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"

Photoshop It and you'll fulfil their request.

[Fagottino89]

Dunno how to check it :c Will ask them rn.

Please reply with their response.

UPDATE

Code:

My name is XXX from Razer Escalations Team and I'll be the one who will further assist you with your concern. We hope that you're in good health. We understand that you have an issue with your XXXX wherein it burnt your table. We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this. To proceed, please provide us with a photo of the table showing the burnt marks. Once we have the information, we will be able to check and determine the necessary steps for the issue as soon as possible.

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"
Or i can say that  thus it was burned i've ordered new one and old was threw to junk. What would be better?
If i will refuse to make photo will be kinda sus..

But also there is third option to Photoshop image with burned table and say that table went to trash(so questions like "make a new photo with paper and your name or case number" will be eliminated) but I'm not sure how that burned place on table should look so they won't suspect anything..

The table with the burnt marks, that is very funny As mothered said, complu with their request, try to photoshop it or in alternative, you could either recreate the whole thing on another table that you don't need (or taken from the trash), or you could use women's makeup to do it on your table, I am sure there are way to do it if you just use a bit of fantasy. Whatever you will do you could also buy a mouse pad and burn it a bit to make it even more realistic.
One thing is sure, comply with them; don't refuse to send it or say that you changed the table, in that case, it will look suspicious

[andrew1774]

Please reply with their response.

UPDATE

Code:

My name is XXX from Razer Escalations Team and I'll be the one who will further assist you with your concern. We hope that you're in good health. We understand that you have an issue with your XXXX wherein it burnt your table. We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this. To proceed, please provide us with a photo of the table showing the burnt marks. Once we have the information, we will be able to check and determine the necessary steps for the issue as soon as possible.

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"
Or i can say that  thus it was burned i've ordered new one and old was threw to junk. What would be better?
If i will refuse to make photo will be kinda sus..

But also there is third option to Photoshop image with burned table and say that table went to trash(so questions like "make a new photo with paper and your name or case number" will be eliminated) but I'm not sure how that burned place on table should look so they won't suspect anything..

The table with the burnt marks, that is very funny    As mothered said, complu with their request, try to photoshop it or in alternative, you could either recreate the whole thing on another table that you don't need (or taken from the trash), or you  could use women's makeup to do it on your table, I am sure there are way to do it if you just use a bit of fantasy. Whatever you will do you could also buy a mouse pad and burn it a bit to make it even more realistic.
One thing is sure, comply with them; don't refuse to send it or say that you changed the table, in that case, it will look suspicious

I have a burner and similar board, i wanna try tu burn a place on board and photoshop that burned place to my main desk And with that i will said that this photo was made for my friend a while ago and now that desk went to trash so they wouldn't push me further with evidences that photo and table is mine and ask for additional proofs

[andrew1774]

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"

Photoshop It and you'll fulfil their request.

I've sent to your DMs example of what I have photoshopped, can you give feedback please?

[mothered]

I've sent to your DMs example of what I have photoshopped, can you give feedback please?

I don't provide social engineering support via PM.

[andrew1774]

Theoretically i can make photoshop of the burnt part of table but they can continue to push me with stuff like "PLIS MAKE A PHOTO OF YOUR TABLE AGAIN BUT PUT A PAPER WITH YOUR NAME"

Photoshop It and you'll fulfil their request.

I've sent to your DMs example of what I have photoshopped, can you give feedback please?

I don't provide social engineering support via PM.

I don't ask for it, i've just sent to your PM screenshot, check it and write feedback here please, don't wanna to post picture here . I hope reasons are clear for you why i don't want to post it here

[andrew1774]

UPDATE

Code:

Thank you for reaching back to us and for providing further information in regards to your case. We apologize for the inconvenience that you're having right now. Rest assured that I will help you with this and I'll do my best. By the way, my name is ### and I am one of the Razer Escalations Team. We would like to confirm if you still have the mouse in your possession. Please know that we need to retrieve the mouse for further review. Once we have the information, we will be able to check and determine the necessary steps for the issue as soon as possible.

These guys... I told them few times that it has burned totally and i threw it to garbage and don't have it.
Don't know to say now, may be repeat again that i threw it to trash cuz of health danger and remind that i have completed their demand with photo of burned table, any suggestions?