[zulnoraina]

Interested on these I remember I wanted to try them time ago but just opted to refund staples

I found this
https://global.rakuten.com/en/help/custo...tion/item/
Here are some highlights of this document
The customer is not satisfied with the product but the product does not have a problem (For example, the customer is not satisfied with coloring, texture, taste, smell, the item does not fit, etc.)


1. The order was paid for but has not been delivered

Undelivered Orders

*Applications should be made within 10 days of your order or payment cannot be accepted.
Keep in mind this is global Japan though.