[ChrisF94]

Hey, I returned  a legit item to amazon because it didn't work and about a day later after I posted it they closed my account because I did too many returns. Now the thing is I can still access my account and orders within the mobile APP.

I can see that they've had the item for 2 weeks already and I'm yet to receive a refund. It just says "Processing your refund".

I've tried to contact amazon numerous times and they say only they account "specialists" can do anything. But they haven't bothered to email me with that's going on.

What should I do now? The item was quite expensive (£265).

[geyu29]

Perhaps its just one domain they've removed the account registration?
Just wait a few weeks, they have to make a decision sometime soon.

Dont do anything with your mobile, they will see it.

[Tibo inc]

They have closed your account, this has happened to me, and I know what you mean.

You can login on the app, but can't do anything. Your orders won't update, and you can't make any.

[ChrisF94]

They have closed your account, this has happened to me, and I know what you mean.

You can login on the app, but can't do anything. Your orders won't update, and you can't make any.

What happens to the refund? They have the original Item that I purchased and sent back

[Tibo inc]

They have closed your account, this has happened to me, and I know what you mean.

You can login on the app, but can't do anything. Your orders won't update, and you can't make any.

What happens to the refund? They have the original Item that I purchased and sent back

They still processed mine, even whiugh tm account is locked.

[ChrisF94]

They have closed your account, this has happened to me, and I know what you mean.

You can login on the app, but can't do anything. Your orders won't update, and you can't make any.

What happens to the refund? They have the original Item that I purchased and sent back

They still processed mine, even whiugh tm account is locked.

Ah okay that's good to hear. How long did you end up waiting?

[Tibo inc]

What happens to the refund? They have the original Item that I purchased and sent back

They still processed mine, even whiugh tm account is locked.

Ah okay that's good to hear. How long did you end up waiting?

They processed the refunds immediately, but my account is still on hold due to me stupidly trying to use a "cracked" credit card that turned out to have fake details.

[mothered]

and they say only they account "specialists" can do anything

So ask to speak directly with their so-called "account specialists". Do not allow them to take control of the conversation- always assume an authoritative figure, be adamant and don't take "no" for an answer.

[ChrisF94]

and they say only they account "specialists" can do anything

So ask to speak directly with their so-called "account specialists". Do not allow them to take control of the conversation- always assume an authoritative figure, be adamant and don't take "no" for an answer.

I've tried that via live chat and by phone. They say "your account is on hold bla bla bla we can't do anything etc"

[mothered]

and they say only they account "specialists" can do anything

So ask to speak directly with their so-called "account specialists". Do not allow them to take control of the conversation- always assume an authoritative figure, be adamant and don't take "no" for an answer.

I've tried that via live chat and by phone. They say "your account is on hold bla bla bla we can't do anything etc"

This sort of response Is expected. They tend to put claims In the "too hard basket", just to suit themselves.

It's best to communicate over the phone, and remain on the line until they serve your request. They cannot be rude to their customers, nor hang up abruptly. Also, always take note of whom you're speaking with- full name and their position within the company.