[mothered]

we could not find any potential carrier related issues.

^ Tell them to elaborate and clarify their above findings.

I did but they wouldn't give me an answer.

A deliberate and typical act of neglect to deter you from taking the matter further.

Sadly, they succeeded.

[pasqui]

^ Tell them to elaborate and clarify their above findings.

I did but they wouldn't give me an answer. in the end I decided to make it legit

How long did it take you to get a response? Been waiting 3 weeks and no response!

1 week

[blamb1]

^ Tell them to elaborate and clarify their above findings.

I did but they wouldn't give me an answer. in the end I decided to make it legit

How long did it take you to get a response? Been waiting 3 weeks and no response!

I would suggest to chase that up with them before your opportunity for a legitimate return window closes.

3 weeks is an unusually long time for Meta, hound them until they provide an update.

[Crack767]

I’ve had 2 responses within a week. Both saying they’re still looking into mine

[Redacted]

I got my refund denied today after 3 weeks of them investigating. Ordered the 256gb Quest 2 and claimed EB

[blamb1]

I got my refund denied today after 3 weeks of them investigating. Ordered the 256gb Quest 2 and claimed EB

By chance can you ask them if they would be willing to provide a refund on receipt of a police report?

It's not as if the police can refund you.

[SilentSniper8122]

I got my refund denied today after 3 weeks of them investigating. Ordered the 256gb Quest 2 and claimed EB

Did they send you a refund confirmation then change there Mind?

[mothered]

I got my refund denied today after 3 weeks of them investigating. Ordered the 256gb Quest 2 and claimed EB

On what grounds was the claim declined?

[Mikuballo]

It's still working at the time of this post.

After about 2 weeks just got this response,

"Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that either you have placed or others had placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding"

How should I follow up? Currently, all blame is on them based on the original chat and I know it should be them dealing with it, just not sure what to write for a response

[coreymcalinson]

It's still working at the time of this post.

After about 2 weeks just got this response,

"Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that either you have placed or others had placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding"

How should I follow up? Currently, all blame is on them based on the original chat and I know it should be them dealing with it, just not sure what to write for a response

are they talking with regards to the courier when saying "During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that either you have placed or others had placed from your area" or have you done them a few times in your area (meta)