[andriimsa]

Nonsense, they can do something about It through an escalation, so request It.

What do you mean with escalation, what should i request??

[mothered]

What do you mean with escalation

An escalation Is when your claim Is reviewed by a team member on a senior level, who has the power to overturn prior decisions made on your claim.

  what should i request??

Exactly as stated - the claim be escalated.

[LawDogUSA]

They exactly have nothing to confirm delivery. In truth it seems that they are not really interested in the arguments I am giving them, they tell me that the delivery has been made and I have to make the complaint otherwise they can not do anything

Nonsense, they can do something about It through an escalation, so request It.

This right here! They are trying to wear you down, don't! Keep at this. They pay their employees to do this, and you keep at it, stick to your facts, they are responsible .

If that happened to me, I would be up their ass all the time, they don't get to take my hard earned money, big market assholes, I would get whatever I ordered or a refund.

Don't give in at all, stay with it. Patience

G

[mothered]

They exactly have nothing to confirm delivery. In truth it seems that they are not really interested in the arguments I am giving them, they tell me that the delivery has been made and I have to make the complaint otherwise they can not do anything

Nonsense, they can do something about It through an escalation, so request It.

This right here!  They are trying to wear you down, don't!  Keep at this.  They pay their employees to do this, and you keep at it, stick to your facts, they are responsible .

If that happened to me, I would be up their ass all the time, they don't get to take my hard earned money, big market assholes, I would get whatever I ordered or a refund.

Don't give in at all, stay with it.  Patience

G

Very well said.