[InternetRockStar]

I'm in the UK so it may be different but they never keep up with the return requests. They aren't waiting for you or return the toothbrush and they don't send reminder emails. I don't think they really keep track of the returned toothbrushes.  I along with 2 others have had the toothbrush for 2 months and never had any email asking about sending the brush back. You are fine to just ignore the return shipping request.

I tried Philips with receipt and sn but they refuse to send without receiving it first? Can u help me here? Did everything right I did them years ago once but policy changed apparently

I did mine recently and they just offered an advanced replacement. I said the toothbrush wouldn't charge and gave them a receipt along with the sn pictures. I didn't do anything special to try and get offered the advanced replacement, they just straight up offered it. The toothbrush I did was the sonicare 9000 in case it matters. I was also using live chat.

I gave real pop and pictures they still insisted


I'll try again tomorrow . thanks for the response