[Filament]

With relevance to Paypal, perhaps they're charging back? I'd be wary.

I feel like this is a very beginner question - but what's the drawback of charging back after something like FTID fails? You can claim to PP/CC that you sent the item back so I think they would support your side in a dispute.

The only thing I can think of is pretending to PayPal that it Isn't a custom item and hoping only a brief description of the product shows on the invoice. Sometimes not the exact items name and description shows up on PayPal if you know what I mean. Their method simply has to be SNAD.

Yeah, this is what I was thinking. Not telling them it was custom made or anything and hoping they would just gloss over the fact. The invoice clearly states a base price with add-ons, with specific names of each piece.

Ineligible items and transactions under PayPal’s Purchase Protection program
Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:
...
Significantly Not as Described claims for wholly or partly custom-made items.
...

Their terms are broad- without naming specifics.

The question Is, what does PayPal deem a "custom-made Item?".

Considering how many services offer custom built PC stores, this is what I'm thinking as well. I'm wondering if I should modify the invoice to make it appear more as an all-in-one (maybe just removing the prices of each individual component) or if maybe they wouldn't notice or care. Definitely not going to mention anything about it being custom built though for sure. I found a random thread on Paypal answered by one of their forum moderators (Not sure if he's actually qualified) that it isn't accepted with a generic excuse that custom-made items aren't available.