[Green314]

He claimed empty box on a item that weight almost 12kg.

The rep who processed the claim must've been brain-dead.

They said that it's not their first time claiming it:

Yup

Then what do you mean by this?

Obviously, I can't do the EB/boxing method as the pc is almost 12kg in weight

That aside, given the value of the Item, an Investigation Is almost a certainty. When they cross-check the details (namely the weight) against the carrier's manifest, your SE will fail.

I’ve already sent them using eb method without any weight in it but it is covered by my courier as they don’t measure weight and also allow receiver to report as received. So of course, I confirm it for them and now waiting for paypal to send me the money back on Monday.

So unless they lied to us writing this thread, that courier company does not seem to register weight on warehouse.