[Rokuonji]

First off, hello this is my first post/thread. I'm hoping some old souls out here could help me with my predicament.

Alright, long story short, did a $499 order with Pacsun (all clothing items; went a little over my head) and I've called three times for a refund (Package was left on the porch btw). First time they told me to get a police report, second time I told them that my city doesn't take police reports for theft (they don't, but only for mailbox theft, so I lied), they asked for the website I used to report and I sent it to them (fyi the website states that I need to contact my post office when you check the box for package theft). Weekend passes and I called today and they ended up telling me to get a police report or some type of written explanation from the police saying that they do not take police reports or I can't receive a refund. I have a few options then:

1. Return all the items (could be tricky cause I took off the tags, would need to talk to the people at the store to check the eligibility of it)

2. Do a real police report (not really favorable cause I'm not sure of the repercussions).

3. Fake a police report (yeah, definitely would not want to do this).

4. Get a fake written explanation (the rep told me that they needed this to use it against the police? Idk)

5. Tell the rep that I couldn't get any type of explanation. (The rep told me that if this happens then they'll take it to the head of HQ, lowkey seems like a scare tactic, but idk)


If anything, I'm leaning towards doing an actual police report, but I'm unsure what could actually happen. Got myself in a bit of a pickle, if anyone could suggest the best course of action that would be great ty.

[mothered]

Do not falsify a police report or written documentation- you may well be charged for doing so.

A police report Is nothing more than company protocol, for their office administration to move forward with your claim. In fact, the majority do have a successful outcome. Comply with their request and wait for a response.

[Nutany]

Just file the police report, they get those things daily.

[Rokuonji]

Do not falsify a police report or written documentation- you may well be charged for doing so.

A police report Is nothing more than company protocol, for their office administration to move forward with your claim. In fact, the majority do have a successful outcome. Comply with their request and wait for a response.

Hey! I've seen you replying to a lot of SE related posts and I just wanted to say thanks for the response. You're a really helpful dude when it comes to refunds/SE. As for my situation, I think I may honestly go through with doing the police report.

Just file the police report, they get those things daily.

You guys make it not seem like a big deal and I am trusting that you guys are right.

[Nutany]

Do not falsify a police report or written documentation- you may well be charged for doing so.

A police report Is nothing more than company protocol, for their office administration to move forward with your claim. In fact, the majority do have a successful outcome. Comply with their request and wait for a response.

Hey! I've seen you replying to a lot of SE related posts and I just wanted to say thanks for the response. You're a really helpful dude when it comes to refunds/SE. As for my situation, I think I may honestly go through with doing the police report.

Just file the police report, they get those things daily.

You guys make it not seem like a big deal and I am trusting that you guys are right.

If you haven't been charged with fraud or anything severe they won't do anything, they probably won't even look at it.

[mothered]

Do not falsify a police report or written documentation- you may well be charged for doing so.

A police report Is nothing more than company protocol, for their office administration to move forward with your claim. In fact, the majority do have a successful outcome. Comply with their request and wait for a response.

Hey! I've seen you replying to a lot of SE related posts and I just wanted to say thanks for the response. You're a really helpful dude when it comes to refunds/SE. As for my situation, I think I may honestly go through with doing the police report.

You're very welcome.

Do just that with the police report.

You guys make it not seem like a big deal

That's because It Isn't.

It's similar to being Involved In a motor vehicle accident. Those that require a police report, Is simply to keep a record of the Incident and move forward with the Insurance claim. The same applies to (In this case) SEing- move forward with your claim.