Update: I got a refund guys. Took no longer than 5 minutes via live chat. I purchased a £30 psn code off amazon.
Me: The code given to me is not working or used
You're now connected to Sathvigar from Amazon.co.uk
Me: hello
Sathvigar: Hello, my name is Sathvigar. I'll be happy to help you.
Me: thank you
Sathvigar: I'm sorry to hear that your code is not working for your game item.
Me: why is this?
i entered it correctly
Sathvigar: Do you mind waiting a few moments while I look into this for you?
Me: ok
Sathvigar: Thanks for waiting.
Me: no problem
did you find out what was wrong
i spent a lot of money on the code
maybe it was because there was a long waiting period after the transaction before the code came through
what can you do for me sir
Sathvigar: I've checked and see that due to intermittent issue, your code is not working for your game item.
Me: i can send you proof if you need sir
Sathvigar: Please be informed that as a standard policy, Games, Game Items, and Software Downloads are not returnable after purchase.
However, because of the circumstances, I've made a one-time exception and issued a refund in the amount of 30GBP.
Me: thank you sir!
I will repurchase code
Sathvigar: You’re welcome. Is there anything else I can help you with at the moment?
Me: that would be all, I appreciate the help
Sathvigar: You're most welcome!
Have a good night!

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Me: take care