[mothered]

Got in contact with them recently and they told me the same thing, to file a PR. I have never done one before so am somewhat apprehensive and also don't understand how it is relevant to my claim considering I said that my package showed no signs of damage. Any suggestions?

It's typical of Amazon's brain-dead reps to request a PR that's not relevant to your claim.

The report Is only required for administration purposes, so It's fine to go ahead and file It.