Order cancelled, couldn’t verify information

Clasolsson · 04-01-2021, 02:54 PM

So I’m trying to make to buy something using my real name and address and card and it keep getting cancelled saying it could not verify my information... why could this be?
It’s Bloomingdale and I’ve never ordered there before

mothered · 04-01-2021, 03:22 PM

Stating the obvious, have you contacted their support team?

Clasolsson · 04-01-2021, 05:58 PM

(04-01-2021, 03:22 PM)mothered Wrote: Stating the obvious, have you contacted their support team?

I did and they just said they couldn’t see what information couldn’t be verified

mothered · 04-02-2021, 03:42 AM

(04-01-2021, 05:58 PM)Clasolsson Wrote: I did and they just said they couldn’t see what information couldn’t be verified

That's totally unacceptable. If they can't see It, how are you supposed to know?

They're providing the service, so they should well and truly be able to Identify the Issue.
Keep contacting them until you get an answer.