[K03NT3S31N]

Yes, I asked for advice about a good German boxer for LIT

What company / items are you planning to SE?

[ZhongwenGui]

amazn.de sent you a dm )

[Sutfnabor]

I can help you to restore your account back.

I have a big problem with Amazon rn, can I send you a dm?

[mothered]

I'm still waiting for the answer, i'll probably get it by tomorrow morning

What ended up happening with this?

[superboyv1]

I've got an email from them. They thanked me for my cooperation, unlocked my account so I can send back the item which I did the wednesday

[mothered]

I've got an email from them.  They thanked me for my cooperation, unlocked my account so I can send back the item which I did the wednesday

Excellent.

Your Issue has now been resolved.

[superboyv1]

Hello,

I got hit hard by Amazon last email, as I feared, the don't want to refund me although I sent the item back to them.

This is their email

Good morning,

thank you for contacting us.

We cannot issue a refund for this order ********** .

We took this action because our records show that we closed another account of yours for not complying with the terms of our Terms of Use agreement.

When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders from our store.

At this time, our team of account specialists is unable to provide phone or chat support. However, if you wish to dispute this decision, please respond to this email.

We appreciate your understanding.

Account Specialist
Amazon.it

@mothered @"Canadian Moose" have you ever seen a case like that ???

[ShubhamS11]

Hello,

I got hit hard by Amazon last email, as I feared, the don't want to refund me although I sent the item back to them.

This is their email

Good morning,

thank you for contacting us.

We cannot issue a refund for this order ********** .

We took this action because our records show that we closed another account of yours for not complying with the terms of our Terms of Use agreement.

When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders from our store.

At this time, our team of account specialists is unable to provide phone or chat support. However, if you wish to dispute this decision, please respond to this email.

We appreciate your understanding.

Account Specialist
Amazon.it

@mothered @"Canadian Moose"  have you ever seen a case like that ???

Wait a sec...so they took the item in return from you. YOU RETURNED IT TO THEM And then NOW after taking it back they are refusing it's REFUND? Is that what they are doing I understand? Correct me if I misunderstood? o_O

[Defeat]

Hello,

I got hit hard by Amazon last email, as I feared, the don't want to refund me although I sent the item back to them.

This is their email

Good morning,

thank you for contacting us.

We cannot issue a refund for this order ********** .

We took this action because our records show that we closed another account of yours for not complying with the terms of our Terms of Use agreement.

When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders from our store.

At this time, our team of account specialists is unable to provide phone or chat support. However, if you wish to dispute this decision, please respond to this email.

We appreciate your understanding.

Account Specialist
Amazon.it

@mothered @"Canadian Moose"  have you ever seen a case like that ???

Has it been 2 weeks since the item was received by them? Give it time man. If you used a label they provided, it should go through. They just emailed you that out of nowhere? It doesn't make sense. It sounds like you contacted them about the refund.

[superboyv1]

Yeah, I forgot to mention that I contacted them to make sure they got the return since my account is blocked, I can't check the return process directly from Amazon website. They got my return 100% sure, they just don't want to refund me because they locked my other account. And what is even more dumb, they say "When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders from our store." But they closed both account at the same time and the order has been made 2 weeks prior the closure of both account.

They are literally telling me : "Hey we got your return but since we closed your other account, we're keeping your 1100€"