[Matapocho10]

Hi, I want to share my SE experience on Nvidia.com
I found a SN and contacted the support chat.
Everything was fine when at a certain point he asked me for the purchase receipt and a photo of the faulty product.
I had done SE saying it was burned and smoked and my son couldn't play.
I was about to produce the receipt when he asked me to write a number on a card and photograph the GPU with the serial in view with the card nearby ....
I obviously tried to avoid this by insisting a lot but after other attempts she reiterated that she could not do nothing without these data and told me that I could provide them another day, then she closed the chat.
Has the SE failed?
How can I forge a photo by putting the note? too difficult.
The only method I can think of is corrupt file.
I know it will not be easy because we are talking about a 2000 € product.
Let me know if you have any advice, I'll let you know