[mothered]

Once the claim Is finalized, you can do as you please with the device.

They're not going to pursue It when there's no reason to.

[Pistache]

Hey sorry for the late response. I passed. Got a New switch

[mothered]

Hey sorry for the late response. I passed. Got a New switch

Good work.

Just to clarify things, what method did you end up using?

[Pistache]

Hey sorry for the late response. I passed. Got a New switch

Good work.

Just to clarify things, what method did you end up using?

Simple boxing

[mothered]

Simple boxing

The unit/console weighs around 300 grams, so did you add anything as a weight substitute?

[stevenadams2323]

Hi guys,

Ive been in contact with nintendo and am currently doing an FTID. They are mad anal about it I sent an envelope with the edited return label and it got delivered yesterday. I edited the POP receipt to show the same weight as when it was delivered. They are saying they need to check they have received the package in the warehouse even after getting the POP receipt, is this normal? wtf do i do now other than wait. the reps do not budge on this and claim they dont have the power and only the dedicated team does.

[Seeeeee]

I have a serial, I'd like to box Nintendo. Does anyone have any insight to help on knowing how better to prepare?

Presumably they'll want me to ship it to them. It's around 300g, so I assume I'll need dry ice.

Or, perhaps are there any boxing services I can get in contact with?

[stevenadams2323]

They taking so long for my ftid. Nearly been a month they said they still investifating

[mothered]

They taking so long for my ftid. Nearly been a month they said they still investifating

Given the nature of the method, It's not surprising they're doing an In depth Investigation.

[fractalmind0]

Also doing FTID with a switch directly with Nintendo. Had a S/N, contacted them to start a repair.

Called them after 7 days (from the day it was delivered) saying the repair status does not update. They initially said ''yes we have it, it's being repaired, the repair status is probably lagging/glitching''

Called back after 2 business days (total 9 business days now), representative said it was weird, did not seem like they got it but Repair teams claims they are working on it.

The next day (Total 10 business days now), got an e-mail asking to call them back. Was put in touch with a supervisor, she said they'll open an investigation with UPS to locate the package mentionning ''You know, just in case it got delivered to the wrong place, or maybe you might've put the wrong item in there by accident''.

By the way she was looking into the case and talking to me, tells me she might've seen other cases like this and could be aware of that particular method. Was also trying to assess if I would break character over the phone. Call ended on a sweet note saying when the investigation is done, if anything they'll consider issuing a replacement or another form of compensation.

Will keep you updated on the result.

***WORTH MENTIONNING***
My package had initially been delivered on a certain date (let's say January 1st for the sake of argument and anonimity) and then the very next day it was back on ''shipping''. Ended up being delivered a 2nd time 3 days later (January 4th). Looks like something happened during the first delivery. Wondering how that could mess my case.