[mothered]

I meant to just reply to the thread. My bad.

Investigations still underway

They are taking their sweet time.

This Is short compared to one (unrelated) Investigation I experienced a while back - 3 ridiculous months to finalize.

[Ashitbag]

Investigations still underway

They are taking their sweet time.

This Is short compared to one (unrelated) Investigation I experienced a while back - 3 ridiculous months to finalize.

With Nike, or some other company? I thought that Nike didn't usually take so long.

[mothered]

With Nike, or some other company? I thought that Nike didn't usually take so long.

This Is short compared to one (unrelated) Investigation

The keyword Is "unrelated", which answers your question.

[SilentSniper8122]

Made a new account, parcel come the delivery picture was zoomed into the parcel and couldn’t see a door number or anyone taking the parcel. They have opened a investigation and will take 4-8 days I claimed DNA, , what will happen? Thanks

[PPGIZ]

just successfully DNA'd Nike. One order 3 separate delivery packages delivered on two separate days. chatted with CS and said only one package was delivered and when I should be expecting the others. Opened an investigation and then got refund for the 2 missing packages. Investigation took less than 24 hours. Obviously the package I got was cheapest.

Located in the USA. Courier was UPS, left on porch. $550 SE

I'm just a wizard living in wonderland. Anything I say here is purely imaginary.

[mothered]

just successfully DNA'd Nike. One order 3 separate delivery packages delivered on two separate days. chatted with CS and said only one package was delivered and when I should be expecting the others. Opened an investigation and then got refund for the 2 missing packages. Investigation took less than 24 hours. Obviously the package I got was cheapest.

Located in the USA. Courier was UPS, left on porch. $550 SE

I'm just a wizard living in wonderland. Anything I say here is purely imaginary.

Courier was UPS, left on porch

^ This significantly Increased the favourable outcome.

Well done.

[bingoman777]

I meant to just reply to the thread. My bad.

Investigations still underway

They are taking their sweet time. Keep us posted.

MyProtein -> online query for DNA -> investigation -> signed a did not receive form -> a lot of back and forth, i think their investigation team also lost track of their own investigation and they started a new one. -> refunded

Nike -> called CS -> opened investigation -> took a while to get a response as they investigated with courier and internally -> sent me courier confirmation of delivery (turns out the courier signed for it himself and left it on the doorstep because signature was required) -> sent my own signature complaining that theyre not similar at all -> few days after got a refund.

[mofati]

Investigations still underway

They are taking their sweet time. Keep us posted.

MyProtein -> online query for DNA -> investigation -> signed a did not receive form -> a lot of back and forth, i think their investigation team also lost track of their own investigation and they started a new one. -> refunded

Nike -> called CS -> opened investigation -> took a while to get a response as they investigated with courier and internally -> sent me courier confirmation of delivery (turns out the courier signed for it himself and left it on the doorstep because signature was required) -> sent my own signature complaining that theyre not similar at all -> few days after got a refund.

After the investigation open, did you contact Nike or waited for a response? How many days that took?

[mothered]

Nike -> called CS -> opened investigation -> took a while to get a response as they investigated with courier and internally -> sent me courier confirmation of delivery (turns out the courier signed for it himself and left it on the doorstep because signature was required) -> sent my own signature complaining that theyre not similar at all -> few days after got a refund.

Based on the circumstances of the events above, this Is a perfectly planned and executed SE.

[bingoman777]

They are taking their sweet time. Keep us posted.

MyProtein -> online query for DNA -> investigation -> signed a did not receive form -> a lot of back and forth, i think their investigation team also lost track of their own investigation and they started a new one. -> refunded

Nike -> called CS -> opened investigation -> took a while to get a response as they investigated with courier and internally -> sent me courier confirmation of delivery (turns out the courier signed for it himself and left it on the doorstep because signature was required) -> sent my own signature complaining that theyre not similar at all -> few days after got a refund.

After the investigation open, did you contact Nike or waited for a response? How many days that took?

Followed up after a few working days, there was alot of hooha in between for both but got there in the end. Don't think it matters whether you contact them while theyre investigating but I would definitely follow up after 4-5 working days to poke them along just mentioning "still waiting for package"