[Ashitbag]

After maybe 4 calls, 5 live chats (the in app ones are garbage only use the browser ones) and two emails to Nike executives I finally got granted a refund for whatever reason I don’t know.

I suspect it might’ve been the email I wrote. Very long and filled with accounts dissatisfaction at the customer service.

I was about to do a legit return because of their incompetence. I would repeatedly call, ask for an escalation to overturn the ‘senior team’ and be told to wait 3-5 days. This happened maybe 2 or 3 times and several ‘investigations’ were launched and I was also promised a ‘manager callback’ twice which of course I had to wait 2 days for, and of course never received.

It worked out in the end and all I got to say is stick to your story and be persistent.  Claim took nearly an entire month so for anyone else  trying to hit Nike for your own sanity make sure no one opens the door because it complicates the claims so much.

Congrats on the refund, and respect for the persistence. You did a damn good by the sound of it.