[Kikibosum]

For data protection reasons, we cannot provide the requested document.

Then why were you told this:

she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

Tell them to explain that, and also where It states In their policy that they cannot provide the document.

In fact, I contacted and the representative then told me that my request was being reviewed by a higher team, for privacy policy reasons, and that I would have an answer within 72 hours which led to this.

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I think they won't answer anymore, my mails are blacklisted or ignored by the service, the telephone customer service always gives the same answer, they pass it on to a superior, and the superior answers the same thing.... What should I do? I think that the option of fighting with their customer service is now outdated, I can't get anything from that side anymore. What option do I have left?