[Datfacethough]

I need some advice, I had a legitimate DNA happen to me with Microsoft. It was under $200.
I called in, went through the whole process, and got denied for a refund after almost a month of back and forth with different reps.
I want to chargeback but I'm not sure what to say. Should I tell them I did not authorize the charge, or tell them  the whole thing I went through?

From what I understand  they are much more willing to side with you if you say the card was stolen, but I'm worried microsoft will show them the chat logs of me saying I bought it.

Be honest about your situation, say you never received the package, and despite communicating back and forth for about a month you have grown exhausted.