[nk2333]

So I tried to SE this company for vitamins with DNA and I told them to not send a replacement (only a refund) since I am not able to get to my drop in time for their 30 day return window. This company's CS didn't respond and sent a replacement anyway. I opened a paypal case but they denied me stating the company sent tracking info (which excludes the address but they accept the same zip code as proof - strange)

Paypal stated the following:

" I can get the option to appeal on the case, once you contact the shipping company and get the document stating you did not receive the item. So that, we will get the option to appeal and close it in your favor to get the amount refunded."

What should I do? If i'm going to make such a document how do I go about it??

Thanks in advance

[dovigray]

If they sent a replacement, could you have not just returned the replacement to get the refund?

As far as PayPal are concerned, you (may or may not) have received the first shipment but the vendor has already resolved it by shipping a replacement.

[nk2333]

If they sent a replacement, could you have not just returned the replacement to get the refund?

As far as PayPal are concerned, you (may or may not) have received the first shipment but the vendor has already resolved it by shipping a replacement.

Hey thanks. .I would have but I am away right now and can't get to my drop location to return it . I don't want to inconvenience the person at the address (otherwise I might not have it as a drop anymore). I SE'd this company before with totally different info and they refunded me., but now they messed up and sent me a replacement. How do I proceed now without actually sending product back?

[dovigray]

My bad, I misread your first post. Have you spoken to the company to see if you can return past the returns window? Most companies I've SE'd in similar situations have registered the return and sent the RMA and said to return it whenever I can.

With PayPal, it's not clear whether they're asking you to complete a denial of receipt receipt form from the courier or for you to provide proof of the courier admitting they lost the shipment.

I would just respond and say that even thought it shows as delivered, you did not receive the delivery and the company's CS team are not responding. Say that the courier will not help you and tell you to go via the seller but they will not respond so you can't provide any paperwork.

Other people on here have got more experience with PP claims so they might be able to help out.

[spliffanyb]

So I tried to SE this company for vitamins with DNA and I told them to not send a replacement (only a refund) since I am not able to get to my drop in time for their 30 day return window.  This company's CS didn't respond and sent a replacement anyway.  I opened a paypal case but they denied me stating the company sent tracking info (which excludes the address but they accept the same zip code as proof - strange) 

Paypal stated the following:

" I can get the option to appeal on the case, once you contact the shipping company and get the document stating you did not receive the item. So that, we will get the option to appeal and close it in your favor to get the amount refunded."

What should I do?  If i'm going to make such a document how do I go about it??

Thanks in advance

What company was this?

[baneman360]

Paypal will always side with the seller if tracking shows delivered.

[nk2333]

So I tried to SE this company for vitamins with DNA and I told them to not send a replacement (only a refund) since I am not able to get to my drop in time for their 30 day return window.  This company's CS didn't respond and sent a replacement anyway.  I opened a paypal case but they denied me stating the company sent tracking info (which excludes the address but they accept the same zip code as proof - strange) 

Paypal stated the following:

" I can get the option to appeal on the case, once you contact the shipping company and get the document stating you did not receive the item. So that, we will get the option to appeal and close it in your favor to get the amount refunded."

What should I do?  If i'm going to make such a document how do I go about it??

Thanks in advance

What company was this?

i'd rather not say for now. but not one commonly Se'd here

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Paypal will always side with the seller if tracking shows delivered.

So how do i get around it?

[nk2333]

Does anyone know how I would make up a document like this? The carrier is pandion

[SteezyDubz]

Paypal will always side with the seller if tracking shows delivered.

would SNAD / WIR work in a paypal dispute?