[mothered]

They replied with the same answer as above. Just copy pasted the last Email and put this into it:
As we’re unable to help you further with this, any emails received about this matter will be automatically closed with no response. 

Ridiculous.

Request an escalation on the grounds that their decision to deactivate/close your account Is Inconclusive.

I tried and got this answers in the live chat....

Unfortunately I have no further information apart from what is in the email.
You received 2 emails in English.
One today and the other on Friday December 16th.

And the emails just said what I already mentioned...

Email every department you can think of, Irrespective of whether or not they're relevant to your claim.

[Lupin]

Leave them a poor review on TrustPilot and try to get in contact with them via social media, this has worked for me before in the past.

[xVita]

Leave them a poor review on TrustPilot and try to get in contact with them via social media, this has worked for me before in the past.

Did so!

In 3 days I can report the package as lost through "Klarna buyer protection" (it's like the one from PayPal)
Hopefully they will help me out there.

[Lupin]

Leave them a poor review on TrustPilot and try to get in contact with them via social media, this has worked for me before in the past.

Did so!

In 3 days I can report the package as lost through "Klarna buyer protection" (it's like the one from PayPal)
Hopefully they will help me out there.

Keep us updated with any progress.

[mothered]

In 3 days I can report the package as lost through "Klarna buyer protection" (it's like the one from PayPal)
Hopefully they will help me out there.

Fingers crossed they side with the buyer.

We shall await updates.

[xVita]

Klarna buyer protection is now saying that they will get in contact with me if the package dont arrive 21days after purchase.
I just have to wait till then I guess

[kakakakakaroto]

Did you tried to contact Asos via social media as suggested above ?
Did your account/paiement card already had any suspicions activity ?

[xVita]

Did you tried to contact Asos via social media as suggested above ?
Did your account/paiement card already had any suspicions activity ?

I tried contacting them via social Media but without success.
Even 1 star on trustpilot didnt got any Response.

And my Account didnt had any suspicions. Just some orders before which all went well.

[Jail_Bird]

Currently in the same situation with only difference being that I did a box with them. Found my account banned when it was just the time to contact them, in chat, the customer service agent approved it and then they said they can't send me refund because account is inactive. That is exactly when I jumped into the same flow as you are in right now. I'm right now waiting for an answer of my last email to them, if they don't refund I think the only way to finish this matter will be a chargeback - for you too.

[mothered]

if they don't refund I think the only way to finish this matter will be a chargeback

Be sure to take the time to collect all details In support of your claim.