[DragonicRek]

it honestly depends on the worth of the item and if he signed it or not police wont do anything its not worth their time its just company protocol if he didnt sign the package  it he should be on the good if not just explain he cant get it because its far and its very expensive to travel  and keep pressing if it comes to worse send a corrupt  file and hope for the best

I agree. How things will be played out during this investigation will largely be based on the value of this product. If it's in the thousands, then it will be much harder to SE.

It's a $200 order so kinda surprised that they would do investigation

Have you refunded on that account before?