[ShubhamS11]

Hey fellow SErs, need help with this mail from ofm@Amazon Ind. I got.

"Hello,

We are contacting you about the return of the ""XXXXXXXXXXX from your order #XXXXXXXXXXX"".

Our Returns Department advised us that they received different unit. We confirmed the ""XXXXXXXXXXX from your order #XXXXXXXXXXX"" was in the box given to ATS at the time it left our fulfillment center.



We are rejecting the different unit that you sent. We will be happy to accept the return of the correct item at your earliest convenience.

We expect and understand the occasional problem with a return. However, there have been repeated problems with returns on your account. We want to bring this to your attention because continued failure to follow our policies may result in you no longer being able to buy  on Amazon

If your account is closed, any unused GC balance as a result of a refund on an order will no longer be available. Your balance will not be redeemable or transferable.

You can learn more about our policies by visiting the Conditions of Use & Sale page at the link below:
amazon.in/conditionsofuse


Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to this email.

Account Specialist
Amazon.in
amazon.in

So I recieved mail from ofm@Amazon for like 3 times so far.

1st time in November 2017(that was not an SE or refund, not my fault at all, they sent wrong  colored sweat shirt(FBA order tho), i returned - they refused the refund case closed, it was hardly $7item): I dont have that old mail saved but language was very polite & refund refusal thats all that i could recall. End of 2017 event

2nd time i got mail from ofm@Amazon during November2021, i SE'd a gaming mouse worth $50 . I double dipped (returned both time old mouse saying WRONG ITEM excuse) they sent EXCHANGE ORDER; picking up old order at the time of delivery of replacement , next after few days i retunred the replacement they sent saying same excuse & SWAPPED it with  old mouse of same brand but different model. One thing i remember their DA(DeliveryAgent) came on my door to pickup. and said he didnt get anything for PHOTO/IMAGE VERFICATION for pickup. He picked it up anyways & after he left with return picked up i got the refund within 2hours of pickup marked DONE. End of 2021 event(s).

3rd time i got mail from ofm@Amazon in Feb2022, i double dipped a 8TB-HDD saying item has inadequate performance(has very slow speed) on when they delivered 1st; returned the replacement they sent saying found cheaper somewhere else. One strange thing happened during this HDD's DD. DA's handheld device asked to enter serial number for verification of pickup, both time i swapped the fresh drives with similar looking drives(with all identification texts-&-number removed carefully) but entered the S/N mentioned on Invoice i got on DA's device at the time of Exchange(Replacement) & return pick up.

Difference i noticed on mail from ofm@Amazon 2021's mail(2nd mail from afm@amazo-n) vs 2022's mail(3rdmail from afm@amazo-n) was that 2022's mail had this additional line [However, there have been repeated problems with returns on your account. We want to bring this to your attention because continued failure to follow our policies may result in you no longer being able to buy  on Amazon.in.

If your account is closed, any unused GC balance as a result of a refund on an order will no longer be available. Your balance will not be redeemable or transferable.]


Additional info:
1:-I've done too many SEs in last one year, with many legit order here & there & also IN BETWEEN "2 DD-SEs(using various methods) for refund". with almost all of SE order being FBA ones.
2:-Since the last mail from ofm i received I'm getting this ADD PHOTO OPTION with TEXT BOX saying REQUIRED(earlier it was OPTIONAL as far as i remember ) to write & mention issue with order; tho i have not done any more returns since the 3rd mail but i only checked & noticed this new change on my account; Returns Page Screenshot https://prnt.sc/wQmoge1XpDfj

Questions I'm looking answers for:~
1.Do you guys think I THINK I FUCKED MY AMAZON ACCOUNT UP?
2.Is amazon going to BLOCK/BLACKLIST/BAN ME & MY AZ'ACCOUNT?
3.Are these mail automated or someone has manually checked my account 7 typed-sent me these mails?
4.Do you think I'm on the verge of ban: 1more return & straight up BAN; like  i have a feeling that even if do one more LEGIT RETURN FOR REFUND thing on thi s account they are going to ban me, since the last mail had a very strong language as compared to the previous ones i got?
5.I had a good run doing all these SEs for refund so far, i think i should stop doing it because i rely heavily on amazon for many of my legit order; their speed & prices in my particular area is unmatched for a few things so I DONT WANT TO LOOSE MY AZ-ACCOUNT.

Any advise for me from SErs here, as i want to protect my almost 10years old amazon account: dont wanna get banned & loose it. WHAT TO DO?

[ShubhamS11]

@mothered any advice or suggestions please? :|

[Defeat]

I can tell you it's flagged indefinitely. I don't think they'll close your account. They may require police reports moving forward for any replacement/refunds though.

[elemenowpee]

I can tell you it's flagged indefinitely.  I don't think they'll close your account.  They may require police reports moving forward for any replacement/refunds though.

agreed. the some time off hitting that account ie >6 months, have several legit purchases and stop double dipping

in the mean time start a stealth account and start building that back up

[PaperMache101]

As with what the posters above said, stop being too greedy with your personal account. Your account is flagged and they know you're doing sketchy shit

" Our Returns Department advised us that they received different unit. We confirmed the ""XXXXXXXXXXX from your order #XXXXXXXXXXX"" was in the box given to ATS at the time it left our fulfillment center."

As what @elemenowpee said, start a stealth account and use that instead for refunds. Your personal account for personal transactions, just to keep on the safe side.

[mothered]

I don't think they'll close your account. 

If the OP's SEing activities remain unchanged, an account closure will be forthcoming.

[Defeat]

I don't think they'll close your account. 

If the OP's SEing activities remain unchanged, an account closure will be forthcoming.

Oh yeah that's a given, straighten up OP and you'll keep your account. Don't think you'll ever get in good standing though, I thought that was possible but it's not.

[ShubhamS11]

I can tell you it's flagged indefinitely.  I don't think they'll close your account.  They may require police reports moving forward for any replacement/refunds though.

What do you mean "flagged indefinitely."?
Do you think If i had not raised multiple suspicion in short amount of time there was a chance my account automatically(like after some sort of cooldown period) gotten UNFLAGGED which I BLEW MY REGULAR SE'ing activity?
From now I'll prefer to save my account & keep my purhcases legit!

---

I can tell you it's flagged indefinitely.  I don't think they'll close your account.  They may require police reports moving forward for any replacement/refunds though.

agreed. the some time off hitting that account ie >6 months, have several legit purchases and stop double dipping 

in the mean time start a stealth account and start building that back up

Nah bro, after that last warning I'll prefer to keep all of my purchases legit only...no more SEing. Its the 3rd' mail from ofm's language that scared me & made me change my mind!
I make ALOT...i really mean ALOT of purchases for myself, home & family EVERY SINGLE MONTH. And to be honest amazon has so far given me awesome deals & excellent service so now LEGIT I feel bad for SEing them too much "in short burst of time", which is why I BELIVE they caught me. Time to quit all these stuff before they decide to permanently kick me out of their platform.

---

As with what the posters above said, stop being too greedy with your personal account. Your account is flagged and they know you're doing sketchy shit

" Our Returns Department advised us that they received different unit. We confirmed the ""XXXXXXXXXXX from your order #XXXXXXXXXXX"" was in the box given to ATS at the time it left our fulfillment center."

As what @elemenowpee said, start a stealth account and use that instead for refunds. Your personal account for personal transactions, just to keep on the safe side.

Yes, agree with you I GOT GREEDY. I had a good run, it was fun! Now time to quit all these stuff & move on & keep all of my AMAZON transactions legit.

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I don't think they'll close your account. 

If the OP's SEing activities remain unchanged, an account closure will be forthcoming.

Alright, so if i stop all these sort of acts right away they wont BAN or CLOSE ME RIGHT?
So is there any chance in future they UNFLAG my account, not that i plan to SE with same account in future just wondering the status & health of my AZ account?

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---

I don't think they'll close your account. 

If the OP's SEing activities remain unchanged, an account closure will be forthcoming.

Oh yeah that's a given, straighten up OP and you'll keep your account.  Don't think you'll ever get in good standing though, I thought that was possible but it's not.

@"Canadian Moose" "Don't think you'll ever get in good standing though, I thought that was possible but it's not." Why so? WHY DO YOU THINK UNFLAG or GETTING A GOOD STAND BACK WAS POSSIBLE? Now iI feel bad that i exploited them too much to the point that I'll never get UNFLAGGED or GOOD/NORMAL ACCOUNT STANDING BACK!

[peakyfblinder]

Did they refund you before sending this email ? - I jinxed myself the other day saying i never got flagged and did countless high value refunds for years and boom ta da i got a similar email without the account closure threat - however before getting this email i was refunded almost 5k hehe.

[ShubhamS11]

Did they refund you before sending this email ? - I jinxed myself the other day saying i never got flagged and did countless high value refunds for years and boom ta da i got a similar email without the account closure threat - however before getting this email i was refunded almost 5k hehe.

You got refunded 5k US$? dafuq O_O
When i got the 3rd(above mentioned mail)...yes the refund was already processed to my original payment method but i had 4 of my legit purchases on the way, out of which 2 of them just got delivered by their DA! 

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Did they refund you before sending this email ? - I jinxed myself the other day saying i never got flagged and did countless high value refunds for years and boom ta da i got a similar email without the account closure threat - however before getting this email i was refunded almost 5k hehe.

Can you share the mail you received?
For how long you took refund on your account?
I belive i got carried away with all these SEs and did tooo much SEs in short burst of time for HIGH VALUE ITEMS also i tracked where the returns where exactly most of my SE returns went, actually 90% of "those returns" wentto the same RETURNS FC(which is closest from my location) of Amazon <--Tho i'm not concluding this the only reason why i got this mail but this is also a piece of info I have on my SE returns...And i think this might count towards me getting that cursed ofm mail! Ahahahahah!