[OriginalApe]

What happens when a company does not receive a return that the SE'er claims they have returned, and they open an investigation, such as in OP's case? Is the investigation only carried out internally and they do not contact carrier?

An Investigation In this case, Is to determine why the company has not received the sender's package. Is It lost In transit? Has It been delivered to the wrong address? Is It still sitting at the carrier's depot?  And so forth.

For tracking reasons, they'll cross-check the consignment with the carrier, of which It will be marked as delivered. The company with then check their systems, and do a physical check- both will be negative. Tracking clearly shows delivered to the correct address, but somewhere during the process, the company has failed to enter the consignment Into their system and cannot physically locate It. As such, they're held accountable for losing all traces of the package.

This Is what makes this particular FTID so effective.

Thank you so much for taking the time to answer all my questions. this post really helped me understand how everything works. I'm really glad this forum has someone like you. Your wealth of knowledge is beyond helpful for many of us. I hope to someday be able to help out as much as you have!


btw to OP, here is some information that I received after talking with somebody working for UPS:
"The label is encoded with the delivery address which is originally keyed into the system. So just photo-shopping the corrected address won't do any good as the data encoded in the package is what our systems will go off of. You are more likely to have the package delivered to the incorrect address you originally put in. Our delivery systems will also use the data encoded on the package to determine which delivery center and package car it goes on. UPS is a data driven company. We don't rely on what a package says for the most part. Especially once it is in the delivery center."
This completely confirms previous posts in this thread, as well as my own research figuring out how things work. Most likely your package has been sent to their warehouse, and most likely the investigation will go well.

which warehouse? i sent my package to a mcdonalds near by the walmart return warehouse. I didn't send it to the warehouse. I photoshopped the address and put in the McDonalds address. Do you mean that most likely they sent it to whatever address is on the label? Wouldn't that imply my investigation will go well