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+--- Thread: NEED Walmart FTID help! (/Thread-NEED-Walmart-FTID-help)
NEED Walmart FTID help! - OriginalApe - 05-18-2020
recently purchased an iPad from Walmart and without naming specifics, I have a couple of questions. This is what Walmart sent me:
“Please note: Your refund will be issued to your original method of payment once the item is received at the Return Centre
What to do next:
Return your products by Canada Post:
1. Create a return label yourself by following below instructions:
a. Visit this website
b. Enter your Return Order # 8893855746 and your contact information
c. Confirm your information and print your label
d. Record your tracking number
2. If you are unable to print the label visit a Canada Post Location and Canada Post will print the label for you. Show below instructions to Canada Post Office Clerk:
Attention Canada Post Office Clerk.
This customer has a domestic parcel for return that uses a Canada Post Return ID number to generate a Parcel Return label from the RPS system.
Please complete the following steps in RPS:
1. Place the item on the scale.
2. Select Return Services.
3. From the Item Details screen, enter Canada Post Return ID Number 48865688
4. Complete the required fields, including dimensions, and select Complete.”
So I edited out tracking I’d and order number and personal addresses, do I have to weigh it? I was going to send empty small “parcel” without naming specifics. When the post office gets it, are they going to weigh it? Also I’m the return address is unit 2 and I changed it to unit 1. Would the post office weigh it? And if they do, wolf that mean I’ll fail if I send empty box?
Sorry, first time attempting this method, all the help provided will be greatly appreciated
RE: NEED Walmart FTID help! - mothered - 05-18-2020
The post office will definitely weigh It, but that's of no consequence when using the appropriate FTID method.
Without disclosing too much detail, your objective Is to show the tracking number as delivered, but the company having no record of the goods received. As such, they cannot cross-check the consignment against their Inwards goods/receiving area and will have to manually process a refund/replacement.
RE: NEED Walmart FTID help! - OriginalApe - 05-18-2020
ty mothered for your fast response, i truly appreciate it, you have no idea.
i have less than a week left to return this, so i will be doing this tomorrow. regarding about your response without disclosing to many specifics, i send the empty 'parcel' in a letterbox instead of walking in to post office, then when the post office weighs it and sends its off to altered address, when i ask walmart for refund, it will say delivered but wouldnt they see the weight too? wouldnt that be an issue when requesting the refund mothered?
RE: NEED Walmart FTID help! - mothered - 05-18-2020
(05-18-2020, 05:58 AM)OriginalApe Wrote: ty mothered for your fast response, i truly appreciate it, you have no idea.You're most welcome.
(05-18-2020, 05:58 AM)OriginalApe Wrote: i send the empty 'parcel' in a letterbox instead of walking in to post office, then when the post office weighs it and sends its off to altered addressThat's precisely the approach to use.
As said, the purpose Is to show the tracking number as delivered, with no trace of the parcel (envelope) In their warehouse.
(05-18-2020, 05:58 AM)OriginalApe Wrote: when i ask walmart for refund, it will say delivered but wouldnt they see the weight too? wouldnt that be an issue when requesting the refundAs I've stated here, the FTID method Is nowhere near perfect, has too many Inconsistencies and for the most part, Is In serious need of attention.
In answer to your question, namely the methodology you're planning to use, It's based on the grounds that the warehouse "only checks and confirms that the tracking ID has been delivered". That Is, without cross-checking the consignment on the carrier's manifest.
Companies on a very large scale, are Inundated with orders and claims on a daily basis, thus do not have the manpower to "thoroughly check" every claim. For this reason, the FTID method Is well-suited to such companies.
RE: NEED Walmart FTID help! - OriginalApe - 05-18-2020
At work now mothered, and I want to thank you for taking your time late last night to answer my questions. You have truly helped me and I cannot stress how thankful I am. THANK YOU.
As for your previous conversation you posted ""Ask me anything (about social engineering & refunding)", that was an interesting rabbit hole i read right now. Learned many things and will try to implement into my strategies. Good read, I definitely recommend it.
RE: NEED Walmart FTID help! - mothered - 05-18-2020
(05-18-2020, 12:16 PM)OriginalApe Wrote: At work now mothered, and I want to thank you for taking your time late last night to answer my questions. You have truly helped me and I cannot stress how thankful I am. THANK YOU.
As for your previous conversation you posted ""Ask me anything (about social engineering & refunding)", that was an interesting rabbit hole i read right now. Learned many things and will try to implement into my strategies. Good read, I definitely recommend it.
You're most welcome.
It's my pleasure to be of help.
RE: NEED Walmart FTID help! - originalape1981 - 05-29-2020
Update on Walmart FTID mothered:
without going into any specifics and just listing the basics, I've waited 3-5 business days as the refund suggests for walmart, I contacted a live agent via phone call, spoke with him and I did exactly as you said mothered, I tried to focus on the main objective that the tracking ID says delivered. He briefly put me on hold and came back and said "the tracking ID says delivered but the item still hasen't checked in with the warehouse yet". He then said he will escalate this matter immediately to a manager and the manager will give me a call within 24hrs -28 hrs.
Should I be worried? or is this normal? whats my next step?
RE: NEED Walmart FTID help! - Filament - 05-30-2020
(05-29-2020, 10:36 PM)originalape1981 Wrote: Update on Walmart FTID mothered:
without going into any specifics and just listing the basics, I've waited 3-5 business days as the refund suggests for walmart, I contacted a live agent via phone call, spoke with him and I did exactly as you said mothered, I tried to focus on the main objective that the tracking ID says delivered. He briefly put me on hold and came back and said "the tracking ID says delivered but the item still hasen't checked in with the warehouse yet". He then said he will escalate this matter immediately to a manager and the manager will give me a call within 24hrs -28 hrs.
Should I be worried? or is this normal? whats my next step?
I'm not experienced with Walmart, but that sounds like good progress. Just remember you are innocent and sent the package back. You don't know why they haven't gotten it in the warehouse despite you sent it to them. Play innocent and dumb, and if necessary a little frustrated since it was such a large purchase.
When I get escalated to supervisor/manager, it usually means a quick talk with them explaining the situation and then getting refund/SE. It may just be that the rep doesn't have authorization for that expensive of a transaction.
RE: NEED Walmart FTID help! - mothered - 05-30-2020
(05-29-2020, 10:36 PM)originalape1981 Wrote: Update on Walmart FTID mothered:
I've banned this for multi-accounting. I've left your original account (@OriginalApe) active.
As per forum rules, unless approved by @Oni, only one account per registered user/household Is allowed. Please familiarize yourself with the rules at your earliest convenience.
RE: NEED Walmart FTID help! - OriginalApe - 06-04-2020
Filament, thank you for your post, it was very re-assuring. I have waited patiently but I received no call but got an email stating:
Dear Bod Fields,
This is a reminder that your refund of $0.0 can be completed as soon as we receive your items.
(For some types of returns, you may have already received your refund, however, your item still needs to be mailed back or you will be charged for your item again.)
If you've decided to keep the items listed below, you don't have to do anything. Your request will expire and no refund will be issued. (If you�ve already received your refund, then you will be charged for this item again.)
If you've already sent your items, thank you!
If you do still want to return your items, please follow the What to Do Next instructions
What to Do Next:
If you need to reprint your mailing label, or if you need a second label for another box:
Sign in to your Walmart.ca account
On your Account Home page, click on the order number of the items you are returning
On the Order Details page, use the link to reprint return labels.
(You will also see a link to "Make a store return", if you prefer to return eligible items to your local Walmart.)
Your items must be mailed by07/04/2020 for them to be received by the last possible return date, as specified in our Returns Policy.
This is exactly what they emailed me, so I called them back literally 20 minutes ago and stated that I returned back the item and it said it got delivered. Now the representative said they will ESCALATE it again.
Should I be worried with FTID for walmart canada?
Mothered, sorry for having multiple accounts. I was at work and didn't know my original log in and just created one to respond back to this thread. My apologies going so forth.