[Swoon]

Hello, I have ordered 2 kg of protein and 500 g of creatine at myprotein (Spain). What method is best to use to make a refund in this case?
Good day for you

For all food products, u can tell them that the product is spoilt.
U can tell them the package of the protein is in bad condition and it was rotten, the protein was humidified and u won't feel safe ingesting that.
I wouldn´t advise u to this to the 2 products, but try it first for the higher value one and then tell them that u haven't noticed but the other one was in bad state too.
Its pretty straight-forward.

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Just tell them you got really sick about 1-3 hours after consuming the protein powder.

I think that's how they ask you for a medical report

They can ask u for that. There are several ways that u could get sick.
There are easier methods.