[mothered]

Microsoft are a lot more difficult than others.

You can use the DNA, but expect an Investigation and quite a few Issues back and forth thereafter.

Yep. Took me a month.

Yep. Took me a month.

I'm not surprised.

I've experienced just over 6 weeks of pounding from Microsoft, until they finally gave In.

Did you refund or just talk your way into getting a label etc.?

It was a refund that passed through a lot of representatives and departments, back and forth with contradictory Information and deliberate waiting periods In an attempt to Induce me Into giving up.

A very lengthy process.