[Itree1986]

So i am in the middle of an se with microsoft and i used the smoking/ exploding battery. I also told them i threw the device away but now the escalatiion team is asking for photos. what is the best advice in this situation?

[mothered]

but now the escalatiion team is asking for photos

Thankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.

Stating the obvious, Photoshop the Images. By the way, what's the Item?

[Crumz]

Didn’t they ask for a video and not pictures?

[Itree1986]

but now the escalatiion team is asking for photos

Thankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.

Stating the obvious, Photoshop the Images. By the way, what's the Item?

Well i already told the previous rep that after everything happened i discarded of the item so i was wondering if this was a trick to get me to act like i still had the item

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but now the escalatiion team is asking for photos

Thankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.

Stating the obvious, Photoshop the Images. By the way, what's the Item?

Surface

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Didn’t they ask for a video and not pictures?

No just pictures

[mothered]

Well i already told the previous rep that after everything happened i discarded of the item so i was wondering if this was a trick to get me to act like i still had the item

I don't think so.

For Insurance and/or personal reasons, you could've quickly taken photos and then disposed of It. Where does your claim currently stand?