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+--- Thread: Microsoft SE (/Thread-Microsoft-SE--162508)
Microsoft SE - Itree1986 - 06-02-2022
So i am in the middle of an se with microsoft and i used the smoking/ exploding battery. I also told them i threw the device away but now the escalatiion team is asking for photos. what is the best advice in this situation?
RE: Microsoft SE - mothered - 06-02-2022
Quote:but now the escalatiion team is asking for photosThankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.
Stating the obvious, Photoshop the Images. By the way, what's the Item?
RE: Microsoft SE - Crumz - 06-02-2022
Didn’t they ask for a video and not pictures?
RE: Microsoft SE - Itree1986 - 06-04-2022
(06-02-2022, 10:32 AM)mothered Wrote:Quote:but now the escalatiion team is asking for photosThankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.
Stating the obvious, Photoshop the Images. By the way, what's the Item?
Well i already told the previous rep that after everything happened i discarded of the item so i was wondering if this was a trick to get me to act like i still had the item
(06-02-2022, 10:32 AM)mothered Wrote:SurfaceQuote:but now the escalatiion team is asking for photosThankfully they're not requesting the Item be returned. ^ This significantly works to your advantage.
Stating the obvious, Photoshop the Images. By the way, what's the Item?
(06-02-2022, 03:38 PM)Crumz Wrote: Didn’t they ask for a video and not pictures?
No just pictures
RE: Microsoft SE - mothered - 06-04-2022
(06-04-2022, 12:02 PM)Itree1986 Wrote: Well i already told the previous rep that after everything happened i discarded of the item so i was wondering if this was a trick to get me to act like i still had the itemI don't think so.
For Insurance and/or personal reasons, you could've quickly taken photos and then disposed of It. Where does your claim currently stand?