[Voxxie]

So recently I saw a post on here talking about how they hand claimed eb on a oculas and got a refund in 3 days. I tired it and they asked for a picture of the empty box and picture of the label. Then my order was forwarded to a special team and they have been doing ingestion for a week now, I have been emailing them every other day inquiring about the status of the investigation but they won’t budge and tell me to wait. Did I do anything wrong or do I just wait.