[jefff]

Hi, today I received a message from their customer service that they considered my request and refunded the order amount to the original payment method.

Two hours after this message, I received a message from ofm amazon about closure of my account.
The message they sent me:
"We have closed this account. We took this action because, according to the information we have, we closed another account of yours due to violations of our Terms and Conditions. If we terminate your account for violation of an Agreement, you may not open a new account or use another account to place orders on our website.
If there were any open orders for this account, they were canceled when the account was closed."

As far as I understand, they closed my account due to multiaccounts. The thing that interests me most is whether the refund for this order will actually reach my account (just as they promised) or whether it has been canceled.
Has anyone ever encountered such a situation? I will be grateful for your comments on this.

[vasyleus]

Its gonna be cancelled, unless it was already processed.

[jefff]

Its gonna be cancelled, unless it was already processed.

How can I check this refund was already processed when my account is closed so I can't access my orders panel anymore?
In an earlier message from their customer service rep, they claim that the refund has been sent and will be credited within 10 days. The employee who sent it didn't mention anything that I should receive another message confirming this refund so I'm not entirely sure if this is the message confirming the refund was sent.

[Mech0nisim0]

Its gonna be cancelled, unless it was already processed.

How can I check this refund was already processed when my account is closed so I can't access my orders panel anymore?
In an earlier message from their customer service rep, they claim that the refund has been sent and will be credited within 10 days. The employee who sent it didn't mention anything that I should receive another message confirming this refund so I'm not entirely sure if this is the message confirming the refund was sent.

Same thing happened to me , the refund was canceled after OFM email . You can SE your way to make OFM open your account and do a return if not do a chargeback.

[jefff]

Its gonna be cancelled, unless it was already processed.

How can I check this refund was already processed when my account is closed so I can't access my orders panel anymore?
In an earlier message from their customer service rep, they claim that the refund has been sent and will be credited within 10 days. The employee who sent it didn't mention anything that I should receive another message confirming this refund so I'm not entirely sure if this is the message confirming the refund was sent.

Same thing happened to me , the refund was canceled after OFM email . You can SE your way to make OFM open your account and do a return if not do a chargeback.

What was the method you used? I was also thinking about a chargeback if everything goes wrong. In your case, did you do a chargeback? And what was its ending, the bank or card provider refunded your money?

[Mech0nisim0]

How can I check this refund was already processed when my account is closed so I can't access my orders panel anymore?
In an earlier message from their customer service rep, they claim that the refund has been sent and will be credited within 10 days. The employee who sent it didn't mention anything that I should receive another message confirming this refund so I'm not entirely sure if this is the message confirming the refund was sent.

Same thing happened to me , the refund was canceled after OFM email . You can SE your way to make OFM open your account and do a return if not do a chargeback.

What was the method you used? I was also thinking about a chargeback if everything goes wrong. In your case, did you do a chargeback? And what was its ending, the bank or card provider refunded your money?

Dna but you need evidence like chat logs with support that mention that they are confirming the refund , for my case I had screenshots of other refund that went throu so I just sent those chat logs and changed order's id that was in the receipt with inspect element . I did it with revolut they raised chargeback to a card scheme.