[moneymaker6660]

Although I wouldn't advise you do this:

Simply pushing with 'This wasn't me who linked the product to an account, should I contact the authority' Has worked for me.

I have tried something along the lines of this but they still don't budge.

What exactly did you say and what was their response?

I don't have an exact quote but just know they had an answer for every possible argument. Mostly consisting of this device seems to be linked to another device, as a result, we cannot do anything.

[Pinkz0rd]

I have tried something along the lines of this but they still don't budge.

What exactly did you say and what was their response?

I don't have an exact quote but just know they had an answer for every possible argument. Mostly consisting of this device seems to be linked to another device, as a result, we cannot do anything.

really weird. I've been in contact with some logi SE's and never had that problem. Maybe they have another way to detect that is you?

[mothered]

I have tried something along the lines of this but they still don't budge.

What exactly did you say and what was their response?

I don't have an exact quote but just know they had an answer for every possible argument. Mostly consisting of this device seems to be linked to another device, as a result, we cannot do anything.

I understand, It can be difficult when they refuse to be persuaded.

I've been through a similar situation, whereby I escalated my claim to a senior level. Persistence and being adamant on my end, resulted In a successful outcome. Though, It did take a lot of effort.