[fi3ld]

Hello fellow,
Upon trying to SE Logitech,
the operation was going for 2 months and they keep asking me for same things (send picture send video)
i sent them receipt, mouse with S/N and i Corrupt file when they asked for proof video
They told me
"
Dear Noman,

Thank you for submitting the information under ticket number XXXXX which we have thoroughly analyzed.

To further investigate the case, we can offer to pick up the G403 HERO Gaming Mouse including all the accessories to carry out an analysis. Please note that this analysis may require your product to be disassembled and may render your product inoperable.

By allowing us to pick up your product for analysis (we will provide you with a free [UPS /FedEx printable label]), you are consenting to an analysis, which may include disassembling your device and may render your product inoperable. Please note that we cannot consider your claim until we receive and verify the G403 HERO Gaming Mouse. In the circumstance where your package has not been delivered (e.g. lost, delayed, or abandoned), you must file a claim with the shipping carrier and provide Logitech the investigation results in order for Logitech to continue evaluating your claim. We will communicate our findings to you in approximately 10 business days from the day we confirm receipt.

For further information, we would like to refer you to the Logitech Warranty Statement provided with your G403 HERO Gaming Mouse and available on https://www.logitech.com/footer/terms-of-use?id=3101.

Sincerely yours,
Sujay S
Logitech Customer Care
"
I'm new to SE and it's first time i meet this.
I think about 3 options
1-To say that my son has thrown the mouse long time ago since it was inoperable already and I've already provided proofs u asked for
2-I went to a city that's 1200KM far away with my son to celebrate new year with family.
3-We gave it to my sister's 7 years old son to play with it as it was broken and brought only depression to my son. I would go and look for it (he lost it).
4-What makes me trust you? You were playing me for 2 months, i don't have another 3 months to wait for your masturbation games and your customer support is really shit since you could have asked for that 2 months ago.

...
If to send them something, i don't know how yet. I'm living in Russia :#
Thank you

[mothered]

we can offer to pick up the G403 HERO Gaming Mouse

^ According to this, they're "offering" to pickup the mouse, hence It doesn't Indicate that It's a mandatory requirement.

Tell them that you're more than happy to send It via a given carrier (which you can box them), and see how they respond. If they're adamant It must be collected, you can use your excuse:

I went to a city that's 1200KM far away with my son to celebrate new year with family.

[fi3ld]

we can offer to pick up the G403 HERO Gaming Mouse

^ According to this, they're "offering" to pickup the mouse, hence It doesn't Indicate that It's a mandatory requirement.

Tell them that you're more than happy to send It via a given carrier (which you can box them), and see how they respond. If they're adamant It must be collected, you can use your excuse:

I went to a city that's 1200KM far away with my son to celebrate new year with family.

I never tried boxing method, it's the one with dry ice right?
I don't have the box of the mouse so in which boxing you propose to put the ice in?
I'm in Russia i don't know exactly how to do boxing from here or with which company since everything about this country is easily perplexing.
If you have some info i'd appreciate the contribution.
Appreciate your efforts

[mothered]

I never tried boxing method, it's the one with dry ice right?

Dry Ice Is only used to substitute the Item's weight. If It's extremely light, you don't need dry Ice.

What Is the precise weight of the mouse Itself?

I don't have the box of the mouse so in which boxing you propose to put the ice in?

Make as though you're only returning the mouse In a package/parcel, and the dry Ice will be placed In that Instead of the mouse.

I'm in Russia i don't know exactly how to do boxing from here or with which company since everything about this country is easily perplexing.
If you have some info i'd appreciate the contribution.

Check my blog.

I've written In depth articles on both the boxing method and dry Ice.

[fln]

Just do another ticket with a different S/N, too much effort for such a low price item.

They usually go for instant approvement on live chats if you know what to talk about. Be natural, try to be as an usual customer who's pissed off by the problem occured of his product.

Follow the guides posted on different forums regarding Logitech SE and take a look into the useful information from SocialEngineers.Net.