Logitech SE Question

Craven88 · 01-12-2018, 03:24 PM

I got a reply on my warranty request. How do I respond to the email? Do I just reply to the email, or do I have to log onto the website? I have no account there.
He asked me for photo of the S/N and a receipt, i got all of those.
I good a good rep and dont want to fuck this up now Biggrin

edit: i just replied to the customer service email i hope thats the right way

phyrrus9 · 01-12-2018, 04:05 PM

(01-12-2018, 03:24 PM)Craven88 Wrote: I got a reply on my warranty request. How do I respond to the email? Do I just reply to the email, or do I have to log onto the website? I have no account there.
He asked me for photo of the S/N and a receipt, i got all of those.
I good a good rep and dont want to fuck this up now

edit: i just replied to the customer service email i hope thats the right way

Sounds like you've initiated your attack. Can you share your research data so we can help you?

What is your target method? (impersonation, guesswork, crafting)
What private information have you already obtained?
What information are you attempting to get?
etc...

mothered · 01-13-2018, 06:28 AM

(01-12-2018, 03:24 PM)Craven88 Wrote: I got a reply on my warranty request. How do I respond to the email? Do I just reply to the email

I realize you've already replied but just for your reference, It's an arduous task to assist when there's no Information pertaining to your warranty request and In particular, the "context" of the email received.

Each SE Is based on It's merit and without the aforementioned details, I can only generalize which Is not good practice under the circumstances.

Skryptec · 01-13-2018, 09:53 AM

Yes, you will need to reply to the email with what they request.

mothered · 01-13-2018, 10:05 AM

(01-13-2018, 09:53 AM)Skryptec Wrote: Yes, you will need to reply to the email with what they request.

The OP has done just that.

(01-12-2018, 03:24 PM)Craven88 Wrote: edit: i just replied to the customer service email i hope thats the right way

@Craven88, when you get a moment, please reply with their response.

Craven88 · 01-14-2018, 01:24 PM

I will. I sent them the editet amazon receipt and a picture of the S/N. I hope it works since I heard they actually started to check with amazon and control the order numer.

Dipdap · 01-14-2018, 01:51 PM

(01-14-2018, 01:24 PM)Craven88 Wrote: I will. I sent them the editet amazon receipt and a picture of the S/N. I hope it works since I heard they actually started to check with amazon and control the order numer.

yep just make a irl fake one next time

Craven88 · 01-14-2018, 06:35 PM

(01-14-2018, 01:51 PM)Dipdap Wrote:
(01-14-2018, 01:24 PM)Craven88 Wrote: I will. I sent them the editet amazon receipt and a picture of the S/N. I hope it works since I heard they actually started to check with amazon and control the order numer.

yep just make a irl fake one next time

I actually took a real one that cointains other stuff and added the headset using the inspection tool in chrome. But I read they actually check orders and look if it contains the item via amazon. I hope it works.

Craven88 · 01-15-2018, 12:36 PM

(01-13-2018, 10:05 AM)mothered Wrote:
(01-13-2018, 09:53 AM)Skryptec Wrote: Yes, you will need to reply to the email with what they request.

The OP has done just that.

(01-12-2018, 03:24 PM)Craven88 Wrote: edit: i just replied to the customer service email i hope thats the right way

@Craven88, when you get a moment, please reply with their response.

They just replied saying it was forwarded and the receipt will be verified. The order number is real so I hope works. Fingers crossed.

mothered · 01-15-2018, 09:08 PM

(01-15-2018, 12:36 PM)Craven88 Wrote: They just replied saying it was forwarded and the receipt will be verified. The order number is real so I hope works. Fingers crossed.

You shall await their response.

Keep us updated.

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