[Scorpio]

Hi everyone!

Sorry for my english btw I may do some mistake since I'm not a native speaker but I'm going to explain to you my problem, well my situation in fact

So I needed a gaming mouse and I wasn't really into the SE / Refund thing since this last week.

I found the G903 would be a pretty nice one so I bought a Serial Number from Someone and tried to email the Logitech support

No response. This was Friday

I tried to live chat them after and it failed necause they asked me to return the defective mouse (Which I hadn't ofc)
I decided to call them too on monday afternoon, I fucked up because I used a different email address but the same SN so I fucked up.

On monday I decided to try an other Serial with a different Email address, Last and first name, so I sent them an email. No response, so yesterday I decided to call them with my phone number (my legit one) - the same I used on monday since I don't know how to change my phone number and If I had too - well I had a 45 minutes call with a pleasant guy btw but he asked me some serious questions such as:

- Did you call us monday? I said no, clearly but they had me in their file even if I called for a different SN, name and email address
- He asked me to give them the last driver on the mouse - So i had to google it very quickly haha - But I didn't know they were these hard

And after this, it went fine so the guy told me I will receive a recap email and a UPS email and the replacement should come from 7 to 10 Business days
So I waited for the email but I didn't receive it so I called them back to ask if maybe I ve misspelled my email address and the woman this time told me that it was normal and the email took 1-3 business days.

So I'm still waiting and I wanted to know if it was normal?

and FYI: I received yesterday on my first email address I used a logitech email saying to try different steps but I think I just have to ignore it since it's fort the first SN which failed by phone.

Thanks for your help btw