[mothered]

I know, it’s just that here in Italy they always ask for stuff like that

Understood.

Just tell them you didn't take notice of whether or not It was damaged, but will try and locate the package/box to check It.
If they decide to decline the claim, depending on their reason, that's when you'd say It was damaged.

[privatejohn__]

they told me they need answers from their logistic partner and i need to message again next week. is this normal?

did you SE bose directly?

[f0r3mma]

I know, it’s just that here in Italy they always ask for stuff like that

Understood.

Just tell them you didn't take notice of whether or not It was damaged, but will try and locate the package/box to check It.
If they decide to decline the claim, depending on their reason, that's when you'd say It was damaged.

So I claimed peb and the reps weren’t very helpful and I was worried so I opened a PayPal dispute. After 2 weeks of calls and texts they sent me a replacement. Although since they didn’t answer the dispute PayPal also refunded me. So now I have the replacement + my money back. What should I do now? Pretend like nothing happened? Return an empty box? Make a legit return of the replacement?
Thanks in advance

[mothered]

So I claimed peb and the reps weren’t very helpful and I was worried so I opened a PayPal dispute. After 2 weeks of calls and texts they sent me a replacement. Although since they didn’t answer the dispute PayPal also refunded me. So now I have the replacement + my money back. What should I do now? Pretend like nothing happened? Return an empty box? Make a legit return of the replacement?

Plead Ignorance - you have no knowledge of the above discrepancy.

If they Identify It and request the replacement/refund, that's when you'll take action and comply.