[Jaccmcmcnn]

Initially when I contacted, they gave me the option of a return consignment for a replacement, so I'm assuming this would also be the case for a refund

Understood.

To avoid any misunderstanding, It's best to confirm It with them.

Hello, I'm currently confirming whether or not it's going to be a refund, if so, should I proceed with the return despite the "inspection"?

[mothered]

I'm currently confirming whether or not it's going to be a refund, if so, should I proceed with the return despite the "inspection"?

Don't they require the empty box be returned to Issue a refund?

[Jaccmcmcnn]

I'm currently confirming whether or not it's going to be a refund, if so, should I proceed with the return despite the "inspection"?

Don't they require the empty box be returned to Issue a refund?

Yes, my question was meant to be, is it safe for me to return the empty box for their "inspection" for the refund?

[mothered]

Yes, my question was meant to be, is it safe for me to return the empty box for their "inspection" for the refund?

Absolutely.

Given you opened It with the possibility of causing damage, It won't be returned In Its original state, so there's nothing to gain by Inspecting an empty box.

[Jaccmcmcnn]

Yes, my question was meant to be, is it safe for me to return the empty box for their "inspection" for the refund?

Absolutely.

Given you opened It with the possibility of causing damage, It won't be returned In Its original state, so there's nothing to gain by Inspecting an empty box.

Okay, thank you. Will update soon.

[mothered]

Yes, my question was meant to be, is it safe for me to return the empty box for their "inspection" for the refund?

Absolutely.

Given you opened It with the possibility of causing damage, It won't be returned In Its original state, so there's nothing to gain by Inspecting an empty box.

Okay, thank you. Will update soon.

You're most welcome.

[Jaccmcmcnn]

Absolutely.

Given you opened It with the possibility of causing damage, It won't be returned In Its original state, so there's nothing to gain by Inspecting an empty box.

Okay, thank you. Will update soon.

You're most welcome.

I keep attempting to email them, but they are not responding. The last email I received was asking whether or not the consignment had actually come despite not being sent a labal or notification for this. What should I do, kind of losing hope since they are taking a while to respond.

[mothered]

I keep attempting to email them, but they are not responding. The last email I received was asking whether or not the consignment had actually come despite not being sent a labal or notification for this. What should I do, kind of losing hope since they are taking a while to respond.

Contact them by phone, and don't get off the line until your questions and concerns have been attended to.

[Jaccmcmcnn]

I keep attempting to email them, but they are not responding. The last email I received was asking whether or not the consignment had actually come despite not being sent a labal or notification for this. What should I do, kind of losing hope since they are taking a while to respond.

Contact them by phone, and don't get off the line until your questions and concerns have been attended to.

When I return it, should I keep the plastic wrapping for the case itself or keep them out of the box for this?

[mothered]

When I return it, should I keep the plastic wrapping for the case itself or keep them out of the box for this?

Were you given any specific Instructions on how the box should be returned?