Italy Samsung 23 Ultra refund

Fagottino89 · 06-19-2023, 12:48 PM

(06-19-2023, 11:52 AM)CrisZer0 Wrote:
(06-19-2023, 09:49 AM)mothered Wrote:
(06-18-2023, 11:56 AM)CrisZer0 Wrote: Nope, he buzzed, I went out and took the package from his hands.
He didn't ask for a signature or photo.
The driver's word holds no value to confirm receipt of goods, hence the DNA Is good to go.
Yeah sure I know that, but Google doesn't care. As I said, they are adamant that it was delivered and won't refund me.
So what would you do?

Did you ask already for it to be escalated?

mothered · 06-20-2023, 09:47 AM

(06-19-2023, 11:52 AM)CrisZer0 Wrote: they are adamant that it was delivered

How did they confirm person-to-person delivery?

CrisZer0 · 06-20-2023, 10:32 AM

(06-20-2023, 09:47 AM)mothered Wrote:
(06-19-2023, 11:52 AM)CrisZer0 Wrote: they are adamant that it was delivered
How did they confirm person-to-person delivery?

they didn't, but still they deny to refund because it's delivered on traking

mothered · 06-21-2023, 09:38 AM

(06-20-2023, 10:32 AM)CrisZer0 Wrote: they didn't, but still they deny to refund because it's delivered on traking

Tracking only confirms delivery to the address, not the recipient, hence It does not conclude receipt of goods.

Have you requested an escalation at any point?

HEIS · 07-03-2023, 02:08 PM

any update @CrisZer0 ?

CrisZer0 · 07-03-2023, 03:23 PM

(07-03-2023, 02:08 PM)HEIS Wrote: any update @CrisZer0 ?

Success!

HEIS · 07-03-2023, 09:16 PM

"CrisZer0 Wrote:Success!

Congratz!

So did escalation work? How did you persuade them in your favor?

Roadman · 07-03-2023, 09:41 PM

Samsung are knowm for blocking the imei. Congrats nonetheless.

letsstart · 03-06-2024, 10:57 PM

(06-21-2023, 09:38 AM)mothered Wrote:
(06-20-2023, 10:32 AM)CrisZer0 Wrote: they didn't, but still they deny to refund because it's delivered on traking
Tracking only confirms delivery to the address, not the recipient, hence It does not conclude receipt of goods.

Have you requested an escalation at any point?

what is an escalation?

Anonimus · 03-06-2024, 11:45 PM

If you order from the official Samsung site a brick will arrive, they block them 100%

You need to use other stores, amazon once blocked us two Samsung S23 Ultra, but the guys activated them very early, you should have waited for a refund first and preferably it should have been at least a month before it was activated, then it should be fine.

Google does not bork their phones, you can safely make returns, but it is also not recommended to activate it before a full refund to your account.

Italy Samsung 23 Ultra refund
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