[Quitelargegenitalman]

update: the package arrived this morning, my brother picked it and driver asked the OTP password so DNA it is further out of question.
I just contacted amazon and used the MEB method
i thought i’d have an instant refund due to legit account im using but the assistant asked me go to make a PR
since the account and order is on my brother name i don’t want to waste time and i going with him to make the report

Have you tried it with multiple agents?

actually not because i thought every other agent can see something marked on the account/order he also send me the mail asking for the PR but should i still try?

If you used the Meb method then that would indicate a packaging error on the manufacture side. Since there's no crime or theft there shouldn't be a need for a PR. You need to convince Amazon support of that.