[glister1989]

Hello all did amazon ftid, passed 14 days from the date of delivery as always wrote them, this time I got this message with a request to wait more. who faced with this

"Once the carrier has received your return package,In most situations, returns will be processed by Amazon in 14 days. In some situations, it may take longer. In those situations where the return item is not processed in 14 days, we want to investigate the return to determine why it was not delivered/processed by our return center. In many instances, this additional time will allow our return center to find the item and process it."

[glister1989]

Update: I was approved for a refund last night and my account displayed the cherished green numbers, but this morning I got my account blocked (with the message that I have been requesting replacements too often and so on and the company can not meet my requests so often). Will I get a refund in this case or not?

[mothered]

this morning I got my account blocked (with the message that I have been requesting replacements too often and so on and the company can not meet my requests so often).

Is It a typical OFM email?

[glister1989]

this morning I got my account blocked (with the message that I have been requesting replacements too often and so on and the company can not meet my requests so often).

Is It a typical OFM email?

Yes
(we have closed your accounts with Amazon. We took this action because you have continuously requested refunds or replacement shipments for a high number of your orders. Of course, every now and then there may be a problem with an order, but we are not prepared to continue to give you refunds or replacement deliveries to this extent.)-standard text, translated through a translator



p.s Sorry, I texted you and didn't see that you had already replied in my thread

[mothered]

(we have closed your accounts with Amazon. We took this action because you have continuously requested refunds or replacement shipments for a high number of your orders. Of course, every now and then there may be a problem with an order, but we are not prepared to continue to give you refunds or replacement deliveries to this extent.)

The keywords are:

we are not prepared to continue to give you refunds or replacement deliveries

Essentially, It means they will not "continue" to Issue refunds/replacements - with future claims.  There's no mention of the current refund, so unless new evidence comes to hand, you should still receive It.

[glister1989]

(we have closed your accounts with Amazon. We took this action because you have continuously requested refunds or replacement shipments for a high number of your orders. Of course, every now and then there may be a problem with an order, but we are not prepared to continue to give you refunds or replacement deliveries to this extent.)

The keywords are:

we are not prepared to continue to give you refunds or replacement deliveries

Essentially, It means they will not "continue" to Issue refunds/replacements - with future claims.  There's no mention of the current refund, so unless new evidence comes to hand, you should still receive It.

The account was not unblocked. The situation is strange considering the fact that they approved my refund and I received all the information, but now I received the same information.


"Your returns will be processed as usual and you will be refunded according to our return policy.
In addition, I have reviewed the status of your return order # According to our records, the item you returned was not processed by our returns department.
I am sorry for this delay, but we can only initiate a refund if the item has been processed by our returns team.
We will respond to this email as soon as an update on your order return refund is available.
We do not expect to respond to any further emails regarding this matter.
Thank you for your understanding and patience."

UPDATE

After this message they completely restricted my account. I can no longer log in to it. After communicating with support the following was said( over the phone), the system shows a recommendation and request for a refund of my funds, but because of the blocking of the account it is canceled and the payment is listed as unprocessed. What to do next, friends? On the phone people are sitting without rights and opportunities, and through the mail no one and nothing unblocked me. Also interesting is that they split the refund in two parts, I received a part for one item, and the second tranche I did not receive and got a blocked account .Thank you all for your attention

[mothered]

After communicating with support the following was said( over the phone), the system shows a recommendation and request for a refund of my funds, but because of the blocking of the account it is canceled and the payment is listed as unprocessed.  What to do next, friends?

The payment can be processed, but It cannot be done with a blocked account, so ask them what other alternatives are there to process the refund.

[eljot88]

It means that ftid no longer works with Amazon

[glister1989]

After communicating with support the following was said( over the phone), the system shows a recommendation and request for a refund of my funds, but because of the blocking of the account it is canceled and the payment is listed as unprocessed.  What to do next, friends?

The payment can be processed, but It cannot be done with a blocked account, so ask them what other alternatives are there to process the refund.

It's a vicious circle.
The return is approved, and the process is pending.
Some consultants said that it was necessary to unlock the account, while others said that it was not necessary. Yesterday I received information that the payment is being processed and will be received soon, but today I received information on the infoline that the account should be unblocked.

rather the department that deals with it, does not want to do it. It turns out there is a return, but on the other hand there is no return. My account may have gone to eternal ban lol. I don't see any other option. The interesting thing is that on the infoline and in chat I was assured yesterday that blocking the account would have no effect on the refund, but today it's different

[mothered]

Some consultants said that it was necessary to unlock the account, while others said that it was not necessary.

Yesterday I received information that the payment is being processed and will be received soon

on the infoline and in chat I was assured yesterday that blocking the account would have no effect on the refund

Do you have a record of all communications above?