i wrote too much here so heres the shorter version. im assiming its entry level help-desk. thats great as it allows you to expand your experience and hands on with other IT related jobs when help-desk is slow. most people i know just started in help desk and just sorta raised through the ranks in a specialty task. i was the only help desk for 4 locations (3 remotely supported) to virtualization adoption/support (2006) that took me more into a systems/server administration role. i also virtualized crappy in house 16 bit applicaitons the mech-engs still used, documented my heart out in the IT only ITSM and the 5 facility intrana site.
blah blah blah, play to your strength and things you ENJOY. and the work is great. help desk can be tough but its really the best trial by fire.
let the resume reflect you comprehend the job @ hand. in the interview, let your social skills shine. many people who hire for IT are always worried the "best resumes" usually end u being "that type" of nerd. socially awkward, innapropriate social discussions, poor hygiene, condescending,
not able to "read the room" types. so just (casually) pay attention to the interviwer, dont be werid and just relax (if possible) .
if its the IT admin or VP of OPs doing the interview, they wan more Help Desk someone who insanti-social,can respect the end users , even if they arent in the best social behavior, documents everything and doesnt need to be told what to do on a daily basis after month on the job.
the first month youll be asking all the quesitons, but after that, they expect you to be keeping help desk contained or at least improved, from bothering the higher ups.
im too tired to re-read this bullshit i said, but ill just share my "help-desk" cover page paragraph from years ago.
Quote:In reviewing the attached resume, I hope you will see I have acquired valuable experience in all
facets of troubleshooting, installations, and maintenance for various desktop and server
operations, hardware, and especially software.
I possess a unique talent for delivering highly
complex technical information into terms and concepts that the end users can easily
understand. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay
informed of the latest news and developments in the IT field. When confronted with anything I
may lack a complete understanding, I research solutions quickly, and all while never performing
any task I don’t know the exact result that will come from it.
If you are seeking an IT professional who has excellent people and problem solving skills and
can easily provide excellent support that your company demands and deserves, then please
consider employing me to fill that role