[Strike5555]

Hello, sorry if this is the wrong forum, but I really need help from someone experienced with Amazon.

So, I wanted to legitimately return two items from two different accounts (I make new accounts because of the free prime trials). I scheduled courier pick-ups for both items. A day later, when the courier guy came for the pick-up, he said he only had info about one product (he didn't know which one), but that I could hand him either one because he had the "labels" and the correct item would be automatically scanned, and that later when he received the info about the other product he would come to pick it up.

Fine, I gave him one of the items (vacuum cleaner). Just to see, 30 minutes later, on the website, that the return of the other item (tablet cover) was in transit, and the correct item was marked as still not picked-up.

After seeing some horror stories on reddit of people who returned items and then amazon said they would destroy the product because it wasn't the right one and wouldn't give the refund, I immediately contacted Amazon.

I probably sent this e-mail 50 times in a constant back and forth with them:
"Hello, thanks for your help!

1. and 2. - (tablet cover) (order number) and (vacuum cleaner) (order number)

3. So, what happened was:

I was waiting for both items above to be picked up by SEUR to be returned (by the way, the two items are from different accounts).

Today, when the courier guy came to make the pick-up, he informed me that he only had information about one of the pick-ups. When I asked which one of the items he was picking up (so I could give him the right package) he said he didn't have that information but that there was no problem, and that I could give him any one of the 2 packages because he would scan a label and detect the right product, and later (the next day or so) when he has information about the other pick-up he would come again and pick up the other package.

So I gave him the vacuum cleaner, as it was the most urgent item for me to return, so I could buy another one right away.

You can imagine my worries hours later when I opened my account and saw that the tablet cover return page said that the item was picked up and was going to the warehouse and the vacuum cleaner return page didn't say anything about it being picked up.

So I started to chat and call Amazon to clear this mistake as soon as possible but no one actually gave me any help.

Then I called again and stayed 2 hours on the phone with an agent who sent an email to the return center to explain the situation and guaranteed me I would receive the refund for the vacuum cleaner. He also canceled the return for the tablet cover to create a new one so I could return it and canceled the return of the vacuum cleaner because I already returned it.

Before he canceled the returns, the pick-ups tracking codes were: (tablet cover code, where the vacuum cleaner went) and (vacuum cleaner code)

The vacuum cleaner is from the (account 1 email) account and the tablet cover is from the (account 2 email) account.

Please give me your thought and let me know if you have any questions.
Thank you so much for your help!"

This hell already lasted 2 weeks and they basically wouldn't refund me nor take responsability for this. So I impulsively went a returned an empty box in the place of the vacuum cleaner so I could get an advanced refund for the item I already returned and then later when they complain I would just explain everything once again to them, and if they still wanted to rebill, I would just cancel the cc.

That's when I remembered that I have fire tv devices that weren't cheap and if my accounts get banned, I'm screwed.

At this point, I don't care anymore about the €85 of the vacuum cleaner, my highest priority is to not get banned.

Any advice on how should I tackle this? I know I was an idiot during this whole situation but rn I just need some guidance to solve this mess. Thanks!

btw this was on amazon.es

[Strike5555]

Can someone help me with this?

[Strike5555]

Can someone help me with this?

[mothered]

The events are all over the place and rather confusing and difficult to piece together.

they basically wouldn't refund me nor take responsability for this.

Why?

What was their exactly reply?

[Strike5555]

The events are all over the place and rather confusing and difficult to piece together.

they basically wouldn't refund me nor take responsability for this.

Why?

What was their exactly reply?

Thank you for your help!.

"As the courier didn't scan the label, there is nothing we can do"

But they did scan the label. Seems they have no clue where the item is.

[mothered]

"As the courier didn't scan the label, there is nothing we can do"

But they did scan the label.

^ How do you know they scanned It?

[Nabeshin]

As for the Amazon Fire devices, can't you just put a new account on those in case you're banned?
You don't really get a ban for a single empty return anyway, they just won't refund you so there's no loss for them

[Strike5555]

"As the courier didn't scan the label, there is nothing we can do"

But they did scan the label.

^ How do you know they scanned It?

Initially, it appeared on the wrong item (tablet cover) return page as in transit. But later a guy from the cs canceled it so I could return the tablet cover with a new label. They must have this info.

---

As for the Amazon Fire devices, can't you just put a new account on those in case you're banned?
You don't really get a ban for a single empty return anyway, they just won't refund you so there's no loss for them

But won't I be banned immediately when I create new accounts?
Also, don't you think it's better to just tell them now, beforehand, that I wrongly sent them the wrong box?

[mothered]

Initially, it appeared on the wrong item (tablet cover) return page as in transit.

Do you have a record of this?

[Strike5555]

Initially, it appeared on the wrong item (tablet cover) return page as in transit.

Do you have a record of this?

Like a screenshot? No. But I have earlier e-mails with amazon where they acknowledge that this package exists and even that they would refund it when it reached the warehouse.