I'm Stuck... 09-21-2012, 12:19 PM
#1
Hey everyone,
I've been trying to SE Trittons, I have emailed them the PID etc etc, so they are going to send me a new headset but I have this problem.
They asked me to send the headset in, So I did the good ol', Every courier refused as the headset has blood on the sponge bit of the ear-cushions and I can't wash that bit out. So they requested a photo of the headset with the ticket number next to it. Which I have done (not photo shopped).
They are then saying for me to remove the sponge ear-cushions, and then just send the headset..... So I replied with an email saying "Won't removing the ear-cushion void the warranty, and I'm not quite sure how to remove them"
I don't know what else to say to them, so I don't have to send the headset in... Think a box method would work with them or have you any ideas on what to say so I don't have to send the headset??
I've been trying to SE Trittons, I have emailed them the PID etc etc, so they are going to send me a new headset but I have this problem.
They asked me to send the headset in, So I did the good ol', Every courier refused as the headset has blood on the sponge bit of the ear-cushions and I can't wash that bit out. So they requested a photo of the headset with the ticket number next to it. Which I have done (not photo shopped).
They are then saying for me to remove the sponge ear-cushions, and then just send the headset..... So I replied with an email saying "Won't removing the ear-cushion void the warranty, and I'm not quite sure how to remove them"
I don't know what else to say to them, so I don't have to send the headset in... Think a box method would work with them or have you any ideas on what to say so I don't have to send the headset??
![[Image: blanksig1.jpg]](http://www.bonethugsnharmony.co.uk/images/blanksig1.jpg)
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